Cloud Messaging Support Specialist (Bilingual) | Hybrid

Foundever®; Perímetro Urbano Barranquilla; Hybrid; COP 33,513,000 - 40,143,000; Full time

Benefits offered by this job

Hybrid work model

Career growth opportunities

Hands-on cloud tech exposure

Job summary

Foundever® in Barranquilla is seeking a Cloud Technical Support Specialist (Messaging). The role supports cloud messaging services, troubleshooting across phone, chat, and email, and configures messaging tools like Long Codes and Short Codes.

This hybrid position requires English at B2+ and a technical IT-related degree is preferred. The successful candidate will collaborate with cross‑functional teams, monitor delivery performance, and ensure customer interactions meet quality standards and

Qualifications

• Bilingual English proficiency (B2+) and strong communication skills.
• Experience in technical support, cloud support, SaaS, IT help desk, or similar roles.
• Technical degree or studies in Systems/Engineering, Telecommunications, Computer Science, or IT (preferred).

Responsibilities

• Provide technical support for cloud-based messaging services (SMS, MMS, WhatsApp, and other channels).
• Troubleshoot and resolve issues via phone, chat, and email.
• Assist customers with configuration of Long Codes, Short Codes, Toll-Free Numbers, and Alphanumeric Sender IDs.
• Investigate messaging delivery issues by reviewing logs and performance metrics.
• Monitor messaging traffic to identify delivery or performance issues.
• Collaborate with Engineering, Product, and Operations to resolve complex cases.
• Document customer interactions and ensure timely case resolution per SLAs.

Skills

Troubleshooting

Analytical skills

Problem solving

Education

Technical degree in IT/CS

Job description

Foundever® in Barranquilla is seeking a Cloud Technical Support Specialist (Messaging). The role supports cloud messaging services, troubleshooting across phone, chat, and email, and configures messaging tools like Long Codes and Short Codes.

This hybrid position requires English at B2+ and a technical IT-related degree is preferred. The successful candidate will collaborate with cross‑functional teams, monitor delivery performance, and ensure customer interactions meet quality standards and