Bilingual Support & Lead Gen Pro (English/Spanish)

Resolv Global; Baranoa; In loco; COP 28.963.000 - 37.652.000; Tempo pieno

Vantaggi offerti da questo lavoro

Weekly pay

Descrizione del lavoro

Resolv Global in Barranquilla is seeking motivated bilingual Customer Support & Lead Generation Specialists. You will be the first contact across phone, email, chat, and SMS, resolving inquiries and converting them into qualified leads.

This full-time, on-site role requires strong English and Spanish communication, with shifts within operating hours and weekly pay. Ideal for candidates living near Barranquilla, Colombia, who enjoy a fast-paced environment and career growth.

Competenze

• Fluent English and Spanish communication required.
• Previous customer service, call center, appointment setting, lead generation, or sales experience preferred.

Mansioni

• Handle inbound inquiries through phone, email, live chat, and SMS.
• Deliver exceptional customer service and support.
• Convert inbound inquiries into scheduled appointments.
• Educate customers on available services and solutions.
• Coordinate with internal departments to address customer needs.
• Process appointment scheduling, rescheduling and cancellations.
• Create and route support tickets when necessary.
• Assist internal teams with administrative and customer support tasks.
• Maintain accurate records in company systems.
• Provide professional communication across all touchpoints.

Conoscenze

Bilingual English/Spanish

Customer service

Lead generation

Appointment setting

Communication skills

CRM platforms

Strumenti

CRM platforms

Ticketing systems

Live chat software

Descrizione del lavoro

Resolv Global in Barranquilla is seeking motivated bilingual Customer Support & Lead Generation Specialists. You will be the first contact across phone, email, chat, and SMS, resolving inquiries and converting them into qualified leads.

This full-time, on-site role requires strong English and Spanish communication, with shifts within operating hours and weekly pay. Ideal for candidates living near Barranquilla, Colombia, who enjoy a fast-paced environment and career growth.