Bilingual Support & Lead Gen Specialist - On-Site Barranquilla

Resolv Global; Santo Tomás; On-site; COP 28,384,000 - 38,232,000; Full time

Benefits offered by this job

On-site position in Barranquilla

Weekly pay

Job summary

Resolv Global is hiring a bilingual Customer Support & Lead Generation Specialist in Barranquilla. You will be the first contact across phone, email, chat, and SMS, resolving inquiries and converting leads into appointments.

Ideal candidates excel in English and Spanish, thrive in a fast-paced environment, and communicate professionally. The role is on-site with a 40-hour week and weekly pay. Training and growth opportunities are available within a dynamic team.

Qualifications

• Fluent English and Spanish communication required.
• Prior customer service, call center, appointment setting, lead generation, or sales experience preferred.
• Ability to multitask across calls, chats, emails, and internal systems.

Responsibilities

• Handle inbound inquiries via phone, email, live chat, and SMS.
• Deliver excellent customer service and support.
• Convert inbound inquiries into scheduled appointments.
• Educate customers on services and solutions.
• Coordinate with internal teams to address needs.

Skills

Fluent English

Fluent Spanish

Customer service

Lead generation

Appointment setting

CRM platforms

Communication skills

Multitasking

Relationship-building

Tools

CRM software

Ticketing systems

Job description

Resolv Global is hiring a bilingual Customer Support & Lead Generation Specialist in Barranquilla. You will be the first contact across phone, email, chat, and SMS, resolving inquiries and converting leads into appointments.

Ideal candidates excel in English and Spanish, thrive in a fast-paced environment, and communicate professionally. The role is on-site with a 40-hour week and weekly pay. Training and growth opportunities are available within a dynamic team.