Client Relationship & Growth Manager

RS2; Bogotá; On-site; COP 80,000,000 - 120,000,000; Full time

Job summary

RS2 is seeking a Client Relationship Manager in Bogotá to manage and exceed client expectations across RS2 Smart Processing Ltd’s accounts. You will be the central contact for day-to-day work, ensuring timely, cost-effective delivery and high client satisfaction.

You will build relationships, review performance, identify opportunities, coordinate with cross-functional teams, and escalate issues as needed to safeguard service levels and client success.

Qualifications

• Minimum 3 years working experience in a similar role.
• Proven track record of achieving optimum clients’ satisfaction.
• Excellent communication and customer relations skills.
• Comfortable working in a fast-paced environment; able to handle shifting priorities.
• Knowledge/certification related to project management will be considered an asset.

Responsibilities

• Building and maintaining relationships with clients and their key personnel.
• Conducting business reviews to ensure clients are satisfied with their products and services.
• Alerting the sales team to opportunities for further sales.
• Letting customers know about other products/add-ons that the company offers in line with the company’s strategy.
• Attending meetings with clients to build close professional relationships.
• Manage calls with clients and compile an action plan that is shared with all stakeholders as required.
• Achieving client relationship targets and KPI’s.
• Working closely with cross functional teams to manage the day-to-day needs of the clients.
• Be the main escalation point for clients.
• Escalating and resolving areas of concern as raised by clients.
• Monitoring company performance against service level agreements and flagging potential issues.
• Manage and maintain client status trackers.
• Own and respond to client questions.
• Tracking and monitoring all agreed deliverables and liaising with internal departments as required to ensure client needs are fulfilled effectively.
• Invoice management, ensuring deliverables, once concluded are provided to finance in a timely manner to invoice.
• Resolve any client aged debt issues with the client.

Skills

Client relationship management

English fluency

Communication skills

Project management

Google Workspace

Education

Degree in IT/Management/Business Administration

Tools

Google Workspace

Job description

RS2 is seeking a Client Relationship Manager in Bogotá to manage and exceed client expectations across RS2 Smart Processing Ltd’s accounts. You will be the central contact for day-to-day work, ensuring timely, cost-effective delivery and high client satisfaction.

You will build relationships, review performance, identify opportunities, coordinate with cross-functional teams, and escalate issues as needed to safeguard service levels and client success.