Client Relations Manager — Financial Services

One Royal; Colombia; On-site; COP 48,000,000 - 72,000,000; Full time

Job summary

OneRoyal in Colombia is seeking a Client Relations Manager to oversee daily client communications, coordinate pending matters and ensure high client satisfaction.

You will maintain strong relationships, attend meetings, prepare reports and client updates, and support management with administrative tasks. Proactive ownership and excellent Excel and presentation skills are essential for success in a fast-paced, client-focused environment.

Qualifications

• Experience in Client Relations, Administration or similar roles.
• Forex/financial services experience is a plus.
• Excellent verbal and written communication.
• Strong organizational and time-management abilities.
• Independent, proactive, and detail-oriented.

Responsibilities

• Maintain daily communication with clients via email, phone and other channels.
• Attend client meetings and ensure professional communication.
• Build and maintain long-term client relationships.
• Coordinate with internal teams to resolve client matters.
• Prepare reports and client updates.
• Support management with administrative tasks.
• Take ownership to follow up on pending matters.
• Provide professional presentations for meetings.

Skills

Client relations

Communication

Time management

Presentation skills

Proactive attitude

Tools

Microsoft Excel

CRM tools

Job description

OneRoyal in Colombia is seeking a Client Relations Manager to oversee daily client communications, coordinate pending matters and ensure high client satisfaction.

You will maintain strong relationships, attend meetings, prepare reports and client updates, and support management with administrative tasks. Proactive ownership and excellent Excel and presentation skills are essential for success in a fast-paced, client-focused environment.