Client Care & Support Specialist

FedEx; Bogotá; Presencial; COP 13.392.000 - 20.088.000; Jornada completa

Descripción de la vacante

FedEx Bogotá is seeking a Customer Support professional to handle bookings, enquiries and relationship management across online and phone channels.

This role requires strong interpersonal and communication skills, proficiency in Microsoft Office, and the ability to coordinate with internal teams. Fluency in English as measured by TOEIC is required; a high school diploma is essential, with some college preferred.

Formación

• High school diploma is required; some college is preferred.
• Fluency in English as determined by the TOEIC exam results.
• Strong written and verbal communication abilities and teamwork skills.

Responsabilidades

• Handle bookings and customer enquiries via online and telephone channels.
• Provide support for the dedicated account desk and relationship management.
• Track and monitor solutions and complete related administration.

Conocimientos

Interpersonal skills

Written & Verbal communication

Team working skills

Microsoft Office & PC skills

Problem solving skills

Educación

High School diploma

Some college preferred

Herramientas

Microsoft Office

Descripción del empleo

FedEx Bogotá is seeking a Customer Support professional to handle bookings, enquiries and relationship management across online and phone channels.

This role requires strong interpersonal and communication skills, proficiency in Microsoft Office, and the ability to coordinate with internal teams. Fluency in English as measured by TOEIC is required; a high school diploma is essential, with some college preferred.