Dedicated Customer Care Representative

FedEx Group; Bogotá; Híbrido; COP 27.900.000 - 50.220.000; Jornada completa

Descripción de la vacante

FedEx in Bogotá is seeking a customer support professional to handle bookings, dedicated account desk duties, and enquiries (ad hoc). You will engage with external and internal customers by phone and online, and complete related administrative tasks.

Key skills include interpersonal, written and verbal communication, teamwork, Microsoft Office and problem solving. A high school diploma is required; some college preferred; fluency in the local language as well as English as determined by TOEIC

Descripción del empleo

Bookings ;Customer Support; Dedicated Account Desk; Enquiries (Ad Hoc); Relationship Management; Tracking & Monitoring Solutions (Including Prevention)

Involves online and telephone contact with external/internal customers within functional area and completing any related administration.

Interpersonal Skills, Written & Verbal Communication Skills, Team Working Skills, Microsoft Office & PC Skills, Problem Solving Skills

High School diploma. Some college preferred. Spoken and written fluency in local language as well as English as determined by the results of TOEIC exam.

FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies.

FedEx is consistently named among the World’s most valuable and admired brands. Some of our recent awards include:

• 2020 Fortune’s World Most Admired Companies (14th)
• 2019 Fortune’s Best Places to Work (15th)
• 2019 Forbes’s One of the “Best Employers for Diversity”
• 2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th)
• 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years
• 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible
• 2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
• 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.