Dedicated Customer Care Representative

FedEx; Bogotá; Presencial; COP 13.392.000 - 20.088.000; Jornada completa

Descripción de la vacante

FedEx Bogotá is seeking a Customer Support professional to handle bookings, enquiries and relationship management across online and phone channels.

This role requires strong interpersonal and communication skills, proficiency in Microsoft Office, and the ability to coordinate with internal teams. Fluency in English as measured by TOEIC is required; a high school diploma is essential, with some college preferred.

Formación

• High school diploma is required; some college is preferred.
• Fluency in English as determined by the TOEIC exam results.
• Strong written and verbal communication abilities and teamwork skills.

Responsabilidades

• Handle bookings and customer enquiries via online and telephone channels.
• Provide support for the dedicated account desk and relationship management.
• Track and monitor solutions and complete related administration.

Conocimientos

Interpersonal skills

Written & Verbal communication

Team working skills

Microsoft Office & PC skills

Problem solving skills

Educación

High School diploma

Some college preferred

Herramientas

Microsoft Office

Descripción del empleo

Bookings ;Customer Support; Dedicated Account Desk; Enquiries (Ad Hoc); Relationship Management; Tracking & Monitoring Solutions (Including Prevention)

Involves online and telephone contact with external/internal customers within functional area and completing any related administration.

Interpersonal Skills, Written & Verbal Communication Skills, Team Working Skills, Microsoft Office & PC Skills, Problem Solving Skills

High School diploma. Some college preferred. Spoken and written fluency in local language as well as English as determined by the results of TOEIC exam.

FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies.

FedEx is consistently named among the World’s most valuable and admired brands. Some of our recent awards include:

• 2020 Fortune’s World Most Admired Companies (14th)
• 2019 Fortune’s Best Places to Work (15th)
• 2019 Forbes’s One of the “Best Employers for Diversity”
• 2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th)
• 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years
• 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible
• 2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
• 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.