Cisco UC Engineer — CUCM, UCCE & Telephony Ops

Capgemini Engineering; Bogotá; Presencial; COP 60.000.000 - 100.000.000; Jornada completa

Descripción de la vacante

Capgemini Engineering seeks an experienced Cisco Telephony Administrator to manage CUCM, Unity Connection, and UCCE environments. You will configure user accounts, extensions, voicemail, and contact center agent settings, ensuring accurate routing and policy compliance.

In this role, you will process incidents, maintain documentation, and coordinate with business units and technical teams on telephony requests. Strong problem-solving and Windows/AD familiarity are preferred.

Formación

• Experience administering Cisco Unified Communications Manager (CUCM).
• Experience administering Cisco Unity Connection.
• Experience administering Cisco Unified Contact Center Enterprise (UCCE).
• Proficiency in user provisioning and extension/dial plan administration.
• Voicemail management experience.
• Experience onboarding/offboarding contact center agents.

Responsabilidades

• Provide Cisco Telephony Administration across CUCM, Unity Connection, and UCCE.
• Create, modify, and deactivate user accounts and device profiles.
• Assign extensions per location-based numbering plans and manage profiles per naming standards.
• Provision voicemail accounts and configure contact center agent settings.
• Resolve telephony incidents within SLAs and maintain change documentation.

Conocimientos

CUCM administration

Unity Connection administration

UCCE administration

User provisioning

Extension and dial plan

Voicemail management

Agent onboarding

Finesse support

Webex support

Incident management

AD user management

Windows troubleshooting

Herramientas

CUCM

UCCE

Cisco Unity

Descripción del empleo

Capgemini Engineering seeks an experienced Cisco Telephony Administrator to manage CUCM, Unity Connection, and UCCE environments. You will configure user accounts, extensions, voicemail, and contact center agent settings, ensuring accurate routing and policy compliance.

In this role, you will process incidents, maintain documentation, and coordinate with business units and technical teams on telephony requests. Strong problem-solving and Windows/AD familiarity are preferred.