Transport Network Engineer

Capgemini Engineering; Bogotá; Presencial; COP 48.000.000 - 78.000.000; Jornada completa

Descripción de la vacante

Capgemini Engineering in Colombia is seeking a technically skilled network operations engineer to monitor services and manage incidents in a fast-paced telecoms environment. You will diagnose faults, coordinate with L2/L3 teams, and ensure service continuity for leading providers.

The role requires hands-on experience with monitoring tools and a proactive mindset, with strong communication and ticketing discipline to meet SLA/KPI targets.

Formación

• Minimum of 3 years of experience in a network operations, NOC, or telecom maintenance role.
• Hands-on exposure to monitoring and management tools in large-scale infrastructure.
• Solid understanding of transport network platforms and telecom infrastructure.

Responsabilidades

• Perform continuous monitoring of network and service platforms and manage alarms and events.
• Execute first-level troubleshooting and handle the full incident lifecycle from diagnosis to resolution.
• Support maintenance windows, changes, and post-change health checks with adherence to standards.
• Provide timely communication to customers and stakeholders and maintain shift logs.
• Contribute to continuous improvement by identifying recurring incidents and supporting documentation.

Conocimientos

Network operations

NOC

Troubleshooting

Incident management

Stakeholder communication

SLA/KPI tracking

Herramientas

Monitoring tools

Ticketing systems

Descripción del empleo

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s mostinnovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as theyprovide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days arethe same.

Job Description

At Capgemini Engineering, we are proud to support some of the world's leading telecommunications providers in keeping their networks running at their best. As part of our growing team in Colombia, you’ll play a vital role in the operational health of a telecommunications infrastructure working at the frontline of network monitoring, incident management, and service continuity. If you thrive in a fast-paced, technically demanding environment and take pride in keeping critical services online, this is the role for you.

In this role you will play a key role in:

• Performing continuous monitoring of network and service platforms, detecting, classifying, and managing alarms and events, while correlating alerts to assess their impact on customers and internal infrastructure
• Executing first-level troubleshooting following established operational procedures, managing the full incident lifecycle from initial diagnosis through to escalation, resolution, and service restoration validation
• Supporting scheduled maintenance windows, operational changes, and post-change health checks, ensuring full compliance with operational standards, security requirements, and governance processes
• Providing timely and accurate communication to customers and stakeholders regarding incidents, service degradations, and restoration activities, while maintaining detailed shift logs and participating in operational handovers
• Contributing to continuous improvement initiatives by identifying recurring incidents, supporting automation opportunities, and maintaining up-to-date operational documentation and knowledge management resources

Your Profile

• We are looking for a technically skilled and operationally focused engineer who brings a proactive mindset, strong communication skills, and a genuine commitment to service quality in a 24/7 telecoms environment.
• A minimum of 3 years of experience in a network operations, NOC, or telecommunications maintenance role, with hands-on exposure to monitoring and management tools used in large-scale infrastructure environments
• Solid understanding of transport network platforms and telecommunications infrastructure, with the ability to perform initial fault diagnosis, determine fault domains, and assess service impact effectively
• Proven experience managing incident tickets, following escalation procedures, and working collaboratively with L2/L3 support teams, vendors, and specialist operational groups to drive resolution
• Strong attention to detail with demonstrated ability to maintain accurate operational records, produce quality ticket documentation, and ensure adherence to SLA compliance and KPI targets such as MTTA and incident response time
• Effective communication and interpersonal skills, with the ability to engage clearly with both technical teams and non-technical stakeholders, and to support major incident communications under pressure

What You'll Love About Working Here

• Free access to learning platforms Free access for all to world-class learning assets and curated programs from Harvard Business Review, Coursera, Pluralsight, Udemy, Microsoft, AWS, Google and many more.
• Well-being Hub The global Well-Being Hub connects employees across various facets of well-being: work-life balance, working hours and network growth.
• Tech for Societal Solutions We're committed to addressing emerging crises, be it humanitarian, health, or biodiversity, to the best of our abilities. Our global scientists and experts work to prove that the goal of clean, unlimited energy is possible.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.