Cisco Collaboration Engineer (Implementation & Support N2) LATAM / Remote

Soutec US; Colombia; Remote; COP 154,786,781 - 232,180,171; Full time

Job summary

A technology solutions firm is seeking an experienced Cisco Collaboration Engineer to join their remote team. The ideal candidate should have over 4 years of experience with Cisco solutions and strong skills in VoIP. This full-time role involves installation and support of various Cisco Collaboration tools. The perfect candidate will be adaptable, have a strong analytical mindset, and excellent teamwork skills.

Qualifications

• 4+ years of experience in Cisco Collaboration support or implementation.
• Hands-on experience with CUCM, Unity Connection, Expressway, WebEx, and UCCX.
• Knowledge of SIP, H.323, MGCP, SCCP, and QoS.

Responsibilities

• Install, configure, and support Cisco Unified Communications and Collaboration solutions.
• Manage and troubleshoot CUCM, Unity Connection, Expressway, WebEx, and Contact Center Express.
• Implement and maintain security protocols (TLS, certificates, SSO, Toll Fraud prevention).

Skills

VoIP

SIP

H.323

MGCP

SCCP

Education

Bachelor’s degree in Telecommunications, Electronics

Tools

Cisco Unified Communications Manager (CUCM)

Unity Connection

Expressway

WebEx

UCCX

Job description

Cisco Collaboration Engineer (Implementation & Support N2) LATAM / Remote

We are looking for an experienced Cisco Collaboration Engineer (Level 2) to join our implementation and support team. This is a remote position open to candidates across Latin America (LATAM).

The ideal candidate will have more than 4 years of experience providing support and implementing Cisco Collaboration solutions, including Cisco Unified Communications Manager (CUCM), Unity Connection, Expressway, WebEx, and UCCX.

This position requires strong technical skills in VoIP, SIP, H.323, MGCP, SCCP, and a solid understanding of voice gateways, encryption (TLS), and Cisco security best practices.

Key Responsibilities

• Install, configure, and support Cisco Unified Communications and Collaboration solutions.
• Manage and troubleshoot CUCM, Unity Connection, Expressway, WebEx, and Contact Center Express.
• Configure and support voice gateways (E1/T1, SIP, analog) and PSTN integrations.
• Implement and maintain security protocols (TLS, certificates, SSO, Toll Fraud prevention).
• Integrate with Active Directory, email platforms, and Microsoft Teams.
• Deploy and support WebEx Calling, WebEx Meetings, and WebEx Edge solutions.
• Document implementation plans, test plans, and ensure compliance with project lifecycles.
• Support high availability and redundancy configurations across all collaboration systems.
• Perform troubleshooting using tools such as RTMT and TranslatorX.

Required Qualifications

• Bachelor’s degree in Telecommunications, Electronics, or related field.
• 4+ years of experience in Cisco Collaboration support or implementation.
• Hands‑on experience with CUCM, Unity Connection, Expressway, WebEx, and UCCX.
• Knowledge of SIP, H.323, MGCP, SCCP, and QoS.
• Familiarity with DNS, certificates, encryption (TLS), and network fundamentals.
• Strong understanding of project documentation and implementation lifecycles.
• English level: Intermediate-High to High.

Preferred Certifications

• Implementing and Administering Cisco Solutions (CCNA)
• Implementing Cisco Advanced Call Control and Mobility Services (CLACCM)
• Implementing Cisco Collaboration Cloud and Edge Solutions (CLCEI)
• Implementing Cisco Collaboration Applications (CLICA)
• Deploying Cisco Unified Contact Center Express (UCCXD)

Soft Skills

• Adaptability and autonomy.
• Teamwork and communication skills.
• Strong organization and planning.
• Analytical mindset and continuous improvement focus.
• Ability to work under pressure and meet objectives.

Job Type

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Telecommunications