Call Center Agent

Pharmbills LLC; Bogotá ciudad; Híbrido; COP 44.640.000 - 66.960.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote position

International experience

Professional growth

Global team

Descripción de la vacante

Pharmbills LLC in Bogota, Colombia, seeks a Call Center Agent to support U.S.-based clients in real estate. You’ll handle calls, emails, and scheduling, guiding prospective residents through leasing steps from a remote home office.

The role emphasizes clear communication, structured coordination, and high-quality customer service, contributing to smooth hand-offs to onsite U.S. teams and ongoing leasing operations.

Formación

• Experience in sales, customer service, or call centers.
• Excellent spoken and written English communication.
• Detail-oriented with strong multitasking abilities.
• Familiarity with CRM and scheduling platforms.

Responsabilidades

• Gather key information from prospective residents via phone and email.
• Create and update Guest Cards and contact records.
• Schedule in-person tours with onsite leasing teams.
• Answer questions and guide residents through the leasing process.
• Maintain accurate notes and track conversations.
• Coordinate with U.S. property management teams.
• Support leasing workflows with additional tasks as needed.

Conocimientos

Customer service experience

English communication

Multitasking

CRM experience

Herramientas

CRM systems

Microsoft Office

Descripción del empleo

Call Center Agent in Bogota, Colombia, Hybrid

At Pharmbills, we connect top talent in Eastern Europe and Central Asia with leading U.S. companies without asking them to relocate. With over 1,000 team members across 7 countries, we offer remote, long-term roles that deliver global impact and professional growth.

We’re now expanding our remote team in Colombia to support our U.S.-based clients in the real estate sector. As a Call Center Agent, you’ll serve as the first point of contact for prospective tenants, helping them navigate the leasing process, gather key information, and coordinate with property management teams—all while working from the comfort of your home.

What’s This Opportunity About?

This role is all about clear communication, structured coordination, and customer support. You’ll guide potential residents through early leasing stages, capture essential details, and ensure a smooth hand-off to onsite U.S. teams.

When future tenants feel supported from the first call, everything else flows better.

What’s in It for You?

• A fully remote, U.S.-facing position with fixed monthly pay
• An opportunity to gain international experience in real estate support and customer interaction
• A role that sharpens your communication, coordination, and organizational skills
• A chance to work with a professional and growing global team

What You’ll Be Doing:

• Communicating with prospective residents to gather key details (name, contact, move-in date, etc.)
• Creating and updating Guest Cards and contact records
• Scheduling in-person tours with onsite leasing teams
• Answering questions via phone and email, helping residents feel informed and confident
• Keeping accurate notes and tracking every conversation
• Sharing updates and aligning with the U.S. property management teams
• Jumping in with additional support tasks as needed to keep leasing workflows smooth

What You Bring to the Table:

• Background in sales, customer service, or call centers (an advantage)
• Excellent spoken and written English communication skills
• Strong people skills—friendly, proactive, and composed under pressure
• A detail-oriented mindset and structured approach to multitasking
• Familiarity with tools like Microsoft Office or other CRM/scheduling platforms
• Professionalism and the ability to communicate with clarity and confidence

This is a hybrid position for Bogota-based candidates. Work will be conducted primarily via phone, email, and video, requiring a quiet, distraction-free setup and strong time-management skills.

Ready to bring professionalism and clarity to every conversation?

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