Representante del servicio de atención al cliente

Telepro; Pereira; Presencial; COP 27.900.000 - 44.640.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Career development opportunities

Collaborative team in Pereira

Stable full-time role

Descripción de la vacante

Telepro in Pereira, Colombia is seeking a customer-focused English-speaking professional to join our on-site team. You will be the primary link between global clients and their customers, delivering exceptional service and resolving inquiries with high satisfaction.

The role requires advanced English, strong communication, and the ability to navigate CRM systems. This full-time position offers a dynamic, supportive team environment in a growing BPO setting.

Formación

• Advanced English (B2+ or C1) required.
• Full-time 40 hours per week.
• On-site in Pereira, Colombia.
• Strong communication, problem-solving, and active listening skills.
• Customer service or BPO experience is a plus.

Responsabilidades

• Handle inbound/outbound customer inquiries via phone, chat, or email in professional English.
• Provide clear, empathetic, and efficient support to resolve customer issues on the first contact.
• Maintain accurate customer records and interaction logs in client platforms/CRMs.
• Collaborate with team leads and peers to continuously improve service quality.

Conocimientos

Fluent English

Communication skills

Problem-solving

Active listening

Herramientas

CRM software

Descripción del empleo

About the Role:

We are looking for customer-focused, fluent English speakers to represent leading US-based companies. In this role, you will be the primary link between global clients and their customers, delivering exceptional service, resolving inquiries, and ensuring high customer satisfaction.

Key Responsibilities:

• Handle inbound/outbound customer inquiries via phone, chat, or email in professional English.
• Provide clear, empathetic, and efficient support to resolve customer issues on the first contact.
• Maintain accurate customer records and interaction logs in client platforms/CRMs.
• Collaborate with team leads and peers to continuously improve service quality.

Role Requirements

• English Level: Advanced / Fluent (B2+ or C1 required).
• Work Model: 100% On-site in Pereira, Colombia.
• Schedule: Full-time (40 hours per week).
• Strong communication, problem-solving, and active listening skills.
• Comfortable navigating computers, CRM systems, and multi-tasking software.
• Prior customer service or BPO experience is a plus, but passion and fluency are essential!

Why Join Telepro?

• Full-time stability in a fast-growing international BPO environment.
• Opportunities for internal advancement and career development.
• Collaborative, energetic, and supportive team workplace right here in Pereira.