Bilingual Remote Support Agent – Retirement Plans (ES/EN)

Meridial; Colombia; On-site; COP 19,498,353 - 27,770,381; Part time

Job summary

Meridial is seeking a Customer Support Agent fluent in Spanish and English for a remote contract role. You will provide bilingual support to clients in the financial services sector, focusing on retirement plans. The ideal candidate has customer service experience and is proficient in tools like Zendesk and Aircall.

This entry-level position requires a high school diploma and the ability to work 45-50 hours per week during US-East Coast hours. The role pays $5/hour.

Qualifications

• High school diploma or equivalent; a degree in Business, Finance, or IT is a plus.
• Bilingual fluency in Spanish and English, with strong verbal and written communication skills.
• Previous customer service experience, ideally within technical support or financial services.

Responsibilities

• Provide prompt, accurate, and bilingual support via phone, email, and live chat.
• Assist with account activation, integration troubleshooting, and product-related inquiries.
• Deliver accurate guidance on client retirement plan offerings.

Skills

Bilingual fluency in Spanish and English

Customer service experience

Proficiency in Zendesk and Aircall

Problem-solving skills

Attention to detail

Education

High school diploma or equivalent

Degree in Business, Finance, or IT

Tools

Zendesk

Aircall

Job description

Meridial is seeking a Customer Support Agent fluent in Spanish and English for a remote contract role. You will provide bilingual support to clients in the financial services sector, focusing on retirement plans. The ideal candidate has customer service experience and is proficient in tools like Zendesk and Aircall.

This entry-level position requires a high school diploma and the ability to work 45-50 hours per week during US-East Coast hours. The role pays $5/hour.