24/7 Remote IT Support Engineer — Bilingual EN/ES

Openprovider

Colombia

Remote

COP 28,000,000 - 42,000,000

Full time

14 days+

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Benefits offered by this job

Remote work

PTO 31 days

Global team

Growth opportunities

Job summary

Openprovider, a fully remote ICANN-accredited domain registrar, is hiring a Customer Technical Support specialist to join our global 24/7 team. You will handle first- and second-line technical queries from customers across time zones, using phone, chat and tickets.

The ideal candidate has 1–2 years in customer tech support, fluent in English and Spanish, strong communication, and the ability to work autonomously in a remote-first environment. We offer 100% remote work and generous PTO.

Qualifications

Bachelor's degree in Information Technology or related IT field.
1-2 years of experience in Customer Technical Support.
Fluent English and Spanish.
Excellent written and spoken communication skills.

Responsibilities

Provide 24/7 support across time zones via phone, chat and ticketing.
Resolve customer issues with rapid, effective solutions and self-service guidance.
Maintain and improve the knowledge base as the single source of truth.
Collaborate with other departments to fix problems and improve services.
Analyze daily operations to identify automation and process improvements.
Learn product details and tools continuously.