(fluent Czech) Customer Support Consultant (remotely)

SupportYourApp; Bogotá; A distancia; COP 62.757.000 - 97.623.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fixed schedule: Monday to Friday, 9 AM‑5 PM CET

Opportunity to work fully remotely

Inclusive international environment

Compensation in USD

Good bonuses for referring friends

Paid intensive training and probation

Work‑life balance

Growth opportunities

Descripción de la vacante

A leading Support-as-a-Service company is looking for a Customer Support Consultant in Bogotá, Colombia. This role involves managing customer communications and building relationships to ensure satisfaction. Candidates must have strong Czech and English communication skills, attention to detail, and a positive attitude. The position offers a fully remote work model with a fixed schedule from Monday to Friday, along with various perks and opportunities for personal development. Join this vibrant, multicultural team and enhance your career in the tech field.

Formación

• Strong communication skills in Czech and English at a B2 level.
• Ability to maintain attention to detail and perform analytical tasks.
• Possession of personal laptop with at least 8 GB of RAM.
• Positive and responsible attitude
• Personal laptop or computer (at least 8 GB of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)

Responsabilidades

• Communicate with hot leads and existing customers via calls.
• Build positive and long-lasting relationships with customers.
• Meet team KPIs and remain updated with technology advancements.
• Always be up-to-date with cutting-edge technology
• Securely work with customers' sensitive information
• Apply the latest and greatest customer happiness practices
• Maintain working knowledge of our client's products and services

Conocimientos

Excellent Czech and English (B2) communication skills

Attention to detail

Analytical and research skills

Positive and responsible attitude

Positive attitude

Laptop required

Stable internet

Herramientas

CRM systems

Descripción del empleo

Passionate about the world of tech? What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions? Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach. Excited? Let's see what it takes 💛

What You Will Do

• Communicate with hot leads and existing customers via calls
• Build positive and long-lasting relationships with customers
• Meet team KPIs
• Always be up-to-date with cutting-edge technology
• Securely work with customers' sensitive information
• Apply the latest and greatest customer happiness practices
• Maintain working knowledge of our client's products and services

What You Need to Succeed in This Role

• Excellent Czech and English (B2) communication skills
• Attention to detail
• Analytical and research skills
• Positive and responsible attitude
• Personal laptop or computer (at least 8 GB of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)

Will Be a Great Plus

• Customer service or sales experience
• Experience with CRM systems

Benefits and Perks

• Fixed schedule: Monday to Friday, 9 AM‑5 PM CET
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work‑life balance
• Responsive management interested in your growth and long‑lasting cooperation
• Greenhouse conditions for self‑development
• The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected

Who Are We?

SupportYourApp is a Support‑as‑a‑Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience. We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits. Your personal data will be processed as described in the SupportYouApp Candidate Privacy Notice.