Bilingual Remote Account Manager & Customer Success

Valatam; Colombia; Remote; COP 31,986,000 - 42,648,000; Full time

Benefits offered by this job

Upselling commissions

Paid time off

Performance bonuses

Medical insurance stipend

Birthday and work-anniversary bonuses

Gym and wellness allowance

Unlimited online fitness classes

Company events and Christmas Celebrat

Job summary

Valatam, a remote-first company serving Latin America, seeks an Account Manager to foster long-term client relationships and drive account expansion. You will be the main contact for assigned client accounts, ensuring service quality, proactively solving issues, and identifying upselling opportunities, including adding full-time team members to client accounts.

With 2-4 years in B2B account management or client success, you’ll need fluent English and Spanish, experience with HubSpot CRM, and the

Qualifications

• 2-4 years of experience in B2B Account Management, Client Success, or Client Relations.
• Fluent English & Spanish (C1-C2 level required).
• Proven track record in account retention, churn reduction, and closing B2B upsells/account expansions.
• Excellent cross-functional coordination skills (HR, Recruitment, Operations).
• Strong experience using HubSpot CRM for pipeline management and client tracking.
• Experience in BPO, nearshore staffing, or virtual assistant services preferred.
• Quiet home office, stable internet, and backup connection.
• Bachelor's or Associate's degree preferred.

Responsibilities

• Client Relationship Management & Retention: conduct regular client check-ins to monitor productivity and health.
• Account Expansion & Upselling: identify growth opportunities, present candidate profiles, and achieve add-ons.
• Placement & Operational Coordination: source, vet, and introduce candidates for client seats.
• Issue Resolution & Account Advocacy: act as main problem solver for client concerns and escalations.
• Client Advocacy & Brand Assets: gather testimonials, reviews, referrals, and success stories.
• Feedback & Cross-Functional Collaboration: provide feedback to HR and Recruitment and share updates with clients.

Skills

B2B Account Management

Client Success

Upselling / Cross-selling

Cross-functional coordination

Fluent English

Fluent Spanish

Education

Bachelor's degree preferred

Associate's degree preferred

Tools

HubSpot CRM

Job description

Valatam, a remote-first company serving Latin America, seeks an Account Manager to foster long-term client relationships and drive account expansion. You will be the main contact for assigned client accounts, ensuring service quality, proactively solving issues, and identifying upselling opportunities, including adding full-time team members to client accounts.

With 2-4 years in B2B account management or client success, you’ll need fluent English and Spanish, experience with HubSpot CRM, and the