Bilingual Property Maintenance Supervisor

Revaya; Colombia; On-site; COP 30,000,000 - 60,000,000; Full time

Job summary

Revaya is seeking a reliable bilingual Property Maintenance Supervisor to oversee daily maintenance operations and lead the team responsible for completing property maintenance requests and work orders. Fluency in English and Spanish is required to communicate with staff, tenants, vendors, and contractors, ensuring service levels are met.

The role combines hands-on leadership with organized, proactive management in a fast-paced setting.

Qualifications

• Fluency in English and Spanish required, both spoken and written.
• Experience supervising maintenance personnel and leading maintenance teams.
• Experience managing maintenance requests and work orders.
• Proficiency with AppFolio or similar property management software.
• Strong organizational, time-management, and prioritization skills.
• Excellent communication and coordination with staff, tenants, vendors, and contractors.

Responsibilities

• Supervise and lead the day-to-day activities of the property maintenance team, monitoring performance and workload.
• Manage scheduling and assignment of work orders, prioritizing urgent requests and timely completion.
• Oversee maintenance requests and work orders through AppFolio from assignment to completion.
• Review and prioritize incoming maintenance requests including urgent or emergency issues.
• Follow up on open, delayed, or incomplete work orders to ensure progress.
• Monitor quality of completed maintenance work and ensure issues are resolved to standard.
• Coordinate with property management staff, tenants, vendors, and contractors regarding requests and status.
• Identify recurring issues and recommend preventive measures.
• Maintain accurate records for work orders, repairs, and maintenance activities in AppFolio.
• Ensure proper documentation and closure of completed work orders.
• Take ownership of complex or urgent issues and escalate when needed.
• Identify opportunities to improve maintenance processes and team efficiency.
• Hold maintenance personnel accountable for timely completion.

Skills

Bilingual

Team leadership

Maintenance coordination

Work order management

Communication

Tools

AppFolio

Job description

We are seeking a reliable and highly organized Bilingual Property Maintenance Supervisor (English / Spanish) to oversee day-to-day maintenance operations and lead the team responsible for completing property maintenance requests and work orders.

The Property Maintenance Supervisor will oversee maintenance personnel, manage the work-order workflow, prioritize urgent requests, and ensure maintenance work is completed efficiently, properly, and on time. This role requires a hands-on leader who can keep the team organized, monitor performance, and proactively address issues as they arise.

The ideal candidate is a strong communicator and problem-solver who can manage multiple priorities, make sound decisions, and work independently in a fast-paced property management environment. Fluency in both English and Spanish is required, as the role involves communicating with Spanish-speaking maintenance personnel, tenants, vendors, and/or contractors.

Key Responsibilities:

• Supervise and lead the day-to-day activities of the property maintenance team, including monitoring performance and workload.
• Manage the scheduling and assignment of work orders to the maintenance team, ensuring priorities are addressed and jobs are completed in a timely manner.
• Manage and monitor maintenance requests and work orders through AppFolio, from initial assignment through completion.
• Review and prioritize incoming property maintenance requests, including urgent and emergency issues.
• Follow up on open, delayed, or incomplete work orders and take appropriate action to keep them moving toward completion.
• Monitor the quality of completed maintenance work and ensure issues are resolved to the expected standard.
• Communicate with property management staff, tenants, contractors, and vendors regarding maintenance requests, scheduling, and job status.
• Coordinate outside vendors and contractors when specialized work is required.
• Identify recurring property maintenance issues and recommend appropriate solutions or preventive measures.
• Maintain accurate records and updates for work orders, repairs, and maintenance activities within AppFolio.
• Ensure completed work orders are properly documented and closed out.
• Take ownership of complex, urgent, or unresolved maintenance issues, coordinating appropriate solutions and escalating matters when management input or approval is required.
• Identify opportunities to improve maintenance processes, workflows, and team efficiency.
• Hold maintenance personnel accountable for completing assigned work accurately and within expected timelines.

Required Skills & Qualifications:

• Fluency in both English and Spanish is required, with the ability to communicate effectively in both languages verbally and in writing.
• Previous experience as a Property Maintenance Supervisor, Maintenance Supervisor, Maintenance Coordinator, Facilities Supervisor, or in a similar role.
• Experience supervising maintenance personnel and leading maintenance teams, including assigning tasks, managing workloads, and monitoring performance.
• Strong experience managing maintenance requests and work orders from assignment through completion.
• Proficiency in AppFolio or similar property management software, particularly for managing maintenance requests, work orders, scheduling, and related documentation. AppFolio experience is strongly preferred.
• Strong organizational, time-management, and prioritization skills, with the ability to manage multiple work orders and urgent requests simultaneously.
• Strong problem-solving and decision-making skills, with the ability to independently assess issues and determine appropriate next steps.
• Excellent communication and follow-up skills, with the ability to coordinate effectively with maintenance staff, property management, tenants, vendors, and contractors.
• Strong attention to detail and a high level of accountability and ownership.
• General knowledge of property maintenance, repairs, and building systems is a plus.