Bilingual Patient Care Agent - Onsite, Barranquilla

Resolv Global; Soledad; Presencial; COP 20.603.000 - 29.344.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid weekly

On-site position in Barranquilla

Descripción de la vacante

Resolv Global is seeking a detail-oriented, bilingual patient support professional for an on-site, full-time role in Barranquilla, Colombia. You will be the primary contact for patients, guiding them from scheduling to post-visit follow-up, across multiple channels.

Responsibilities include answering inquiries via phone, email, text, and chat; scheduling and rescheduling appointments; and maintaining accurate patient records while supporting clinic operations.

Formación

• Full professional fluency in English and Spanish (written and spoken).
• At least 1 year of experience in customer service, patient support, or a similar client-facing role.
• Strong written communication skills with attention to grammar and clarity.
• Comfortable learning and navigating multiple software tools and platforms.
• Strong organizational skills and the ability to manage multiple tasks at once.

Responsabilidades

• Respond to patient inquiries via inbound and outbound phone calls, emails, text messages, and web chats.
• Schedule patient appointments and manage changes or cancellations.
• Provide patients with clear pre-appointment and post-appointment instructions.
• Follow up with patients as needed to ensure they have the information they need.
• Support clinic operations with coordination and administrative tasks.
• Maintain accurate records of all patient interactions.
• Handle multiple communication channels at the same time while keeping a calm, professional tone throughout.

Conocimientos

Bilingual English/Spanish

Customer service

Communication skills

Organizational skills

Empathetic communication

Herramientas

CRM software

Scheduling tools

Web chat tools

Descripción del empleo

Resolv Global is seeking a detail-oriented, bilingual patient support professional for an on-site, full-time role in Barranquilla, Colombia. You will be the primary contact for patients, guiding them from scheduling to post-visit follow-up, across multiple channels.

Responsibilities include answering inquiries via phone, email, text, and chat; scheduling and rescheduling appointments; and maintaining accurate patient records while supporting clinic operations.