Bilingual Patient Support Specialist — Scheduling & Care

Resolv Global; Puerto Colombia; Presencial; COP 9.999.999.999; Jornada completa

Descripción de la vacante

Resolv Global is seeking a detail-oriented, bilingual patient support specialist for an on-site, full-time role in Barranquilla, Colombia. You will be the primary contact for patients, guiding them from scheduling through follow-up while maintaining accurate records across multiple channels.

Responsibilities include handling inquiries by phone, email, text, and chat; coordinating appointments; and providing clear pre- and post-visit instructions in a busy clinic setting.

Formación

• Full professional fluency in English and Spanish, written and spoken.
• 1+ year of experience in customer service, patient support, or similar roles.
• Ability to learn and navigate multiple software tools and platforms.

Responsabilidades

• Respond to patient inquiries via phone, email, text, and web chat.
• Schedule and manage patient appointments; handle changes or cancellations.
• Provide clear pre- and post-appointment instructions to patients.
• Follow up to ensure patients have needed information.
• Support clinic operations with administrative tasks and record-keeping.

Conocimientos

Bilingual English & Spanish

Customer service

Appointment scheduling

CRM experience

Written communication

Multitasking

Empathetic communication

Herramientas

CRM systems

Scheduling tools

Email/ chat platforms

Descripción del empleo

Resolv Global is seeking a detail-oriented, bilingual patient support specialist for an on-site, full-time role in Barranquilla, Colombia. You will be the primary contact for patients, guiding them from scheduling through follow-up while maintaining accurate records across multiple channels.

Responsibilities include handling inquiries by phone, email, text, and chat; coordinating appointments; and providing clear pre- and post-visit instructions in a busy clinic setting.