Bilingual Junior Major Incident Manager — IT Resilience

Unisys; Bogotá; On-site; COP 30,000,000 - 50,000,000; Full time

Job summary

Unisys is seeking a Junior Bilingual Major Incident Management specialist in Bogotá to minimize the impact of high-priority IT incidents on business operations. You will support swift resolution, coordinate cross-team efforts, and ensure clear bilingual communication with stakeholders.

The role requires a BA/BS or equivalent experience, English and another language, and a willingness to learn optimization and analysis within IT service management frameworks.

Qualifications

• Bachelor's degree in IT, CS, analytics, or equivalent.
• Fluency in English and another language.
• Familiarity with ITIL foundations and IT service management.
• Knowledge of Cloud administration concepts.
• Exposure to Business Analytics and data-driven decision making.
• Ability to work under pressure with multiple priorities.
• Strong communication and interpersonal skills.
• Eagerness to learn Process Optimization and Requirements Analysis.

Responsibilities

• Act as the initial point of contact for major incident identification and declaration, following established protocols.
• Coordinate incident resolution efforts with relevant technical teams and SMEs.
• Explain updates to stakeholders in English and a second language.
• Document incident timelines, actions taken, and resolution steps.
• Contribute to post-incident reviews to identify root causes and preventive measures.
• Support process optimization and quality improvement initiatives in incident management.
• Assist in requirements analysis for service delivery enhancements.
• Use IT Service Support tools to track progress and status.
• Contribute to continuous improvement of operational management procedures.

Skills

Bilingual English/Spanish

ITIL basics

Incident management

Communication skills

Education

Bachelor's degree in IT/CS/Analytics

Tools

ITSM tools

Cloud platforms

Job description

Unisys is seeking a Junior Bilingual Major Incident Management specialist in Bogotá to minimize the impact of high-priority IT incidents on business operations. You will support swift resolution, coordinate cross-team efforts, and ensure clear bilingual communication with stakeholders.

The role requires a BA/BS or equivalent experience, English and another language, and a willingness to learn optimization and analysis within IT service management frameworks.