Senior Critical Incident Manager – ITIL & High Availability

Amadeus; Colombia; Hybrid; COP 221,934,529 - 332,901,793; Full time

Benefits offered by this job

Competitive remuneration

Annual bonus

Paid time off

Health insurance

Professional development opportunities

Inclusive workplace

Job summary

A global travel technology company is seeking a Critical Incident Manager in Bogota. This role requires managing incidents swiftly to minimize downtime. Candidates should possess a degree in Computer Science and 5+ years in IT incident management, with strong ITIL expertise and excellent communication skills. You'll analyze incidents, facilitate postmortems, and lead cross-functional teams toward resolution. The company offers competitive remuneration and a hybrid working model.

Qualifications

• 5+ years of experience in IT incident management in high-availability environments.
• Experience coordinating technical teams under pressure.
• Fluency in English required (Spanish & Portuguese a plus).

Responsibilities

• Coordinate the response to major incidents and ensure timely escalations.
• Analyze incidents to identify root causes and implement preventive measures.
• Lead incident calls and provide regular status updates.

Skills

ITIL practices

Incident Management

Analytical skills

Communication skills

Problem-solving

Organizational skills

Team coordination

Cloud environments

Language fluency

Education

Bachelor’s degree in Computer Science or related field

Tools

Azure

Kubernetes

Docker

Linux/Windows

Job description

A global travel technology company is seeking a Critical Incident Manager in Bogota. This role requires managing incidents swiftly to minimize downtime. Candidates should possess a degree in Computer Science and 5+ years in IT incident management, with strong ITIL expertise and excellent communication skills. You'll analyze incidents, facilitate postmortems, and lead cross-functional teams toward resolution. The company offers competitive remuneration and a hybrid working model.