Junior Bilingual Major Incident Manager

411 Unisys de Colombia, S.A.; Colombia; Remote; COP 24,000,000 - 48,000,000; Full time

Job summary

Unisys is seeking a Junior Bilingual Major Incident Management specialist to minimize the impact of high-priority IT incidents and ensure swift resolution through clear communication across technical teams and stakeholders.

You will use bilingual abilities (English plus a second language) to coordinate incident response, document timelines, and contribute to post-incident reviews and continuous improvement of incident management processes.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Business Analytics, or related field, or equivalent practical experience.
• Fluency in English and at least one other language.
• Basic understanding of ITIL foundation and IT Service Support principles.
• Familiarity with Cloud Administration concepts.
• Exposure to Business Analytics and data-driven decision-making.

Responsibilities

• Act as the initial point of contact for major incident identification and declaration, adhering to established protocols.
• Coordinate incident resolution efforts, bringing together relevant technical teams and subject matter experts.
• Facilitate effective communication during major incidents, providing timely updates to stakeholders in English and a second language.
• Document incident timelines, actions taken, and resolution steps accurately and comprehensively.
• Contribute to post-incident reviews, identifying root causes and recommending preventative measures.
• Support the implementation of process optimization and quality improvement initiatives within the incident management framework.
• Assist in requirements analysis for service delivery enhancements related to incident management.
• Utilize IT Service Support tools and methodologies to track and manage incident progress.
• Contribute to the continuous improvement of operational management procedures.

Skills

Fluent English

Spanish

Portuguese

Coordination

Communication

Education

Bachelor's degree or equivalent

Tools

ITSM tools

Cloud platforms

Job description

Unisys is seeking a Junior Bilingual Major Incident Management specialist to minimize the impact of high-priority IT incidents and ensure swift resolution through clear communication across technical teams and stakeholders.

You will use bilingual abilities (English plus a second language) to coordinate incident response, document timelines, and contribute to post-incident reviews and continuous improvement of incident management processes.