Technical Support Agent - Incident & Helpdesk

Unisys; Bogotá; On-site; COP 18,000,000 - 30,000,000; Full time

Job summary

Unisys in Bogotá is seeking an IT Support Specialist to address moderately complex incidents and service requests, following established guidelines. You will assist with hardware, software, client and COTS applications, as well as network and user administration.

With 1–2 years of experience and a high school diploma (or equivalent), you will escalate complex issues to other teams and support frontline staff to keep operations running smoothly. Unisys is an equal opportunity employer.

Qualifications

• High School Diploma or GED required.
• Technical certification or Associate Degree may be required.
• Typically 1–2 years of experience in the area.

Responsibilities

• Answers moderately complex questions using guidelines and experience.
• Supports hardware, software, client and COTS apps, plus network and user admin.
• Escalates complex problems to other resolver teams or vendors.
• Uses problem solving and analytical skills to resolve incidents.
• Supports L1 agents with day-to-day questions on incidents and requests.

Skills

Problem solving

Analytical skills

Customer support

Education

High School Diploma or GED

Technical certification or Associate Degree

Job description

Unisys in Bogotá is seeking an IT Support Specialist to address moderately complex incidents and service requests, following established guidelines. You will assist with hardware, software, client and COTS applications, as well as network and user administration.

With 1–2 years of experience and a high school diploma (or equivalent), you will escalate complex issues to other teams and support frontline staff to keep operations running smoothly. Unisys is an equal opportunity employer.