Bilingual Junior Major Incident Manager

Unisys; Puerto Bogotá; On-site; COP 42,000,000 - 60,000,000; Full time

Job summary

Unisys is seeking a Junior Bilingual Major Incident Management specialist to minimize the impact of high-priority IT incidents on business operations. You will support swift resolutions by coordinating across technical teams and stakeholders, leveraging bilingual abilities to communicate clearly in English and another language.

You will act as the first contact for incident identification, document timelines, and contribute to post-incident reviews while helping drive process improvements within

Qualifications

• Bachelor's degree or equivalent practical IT experience.
• Fluency in English and at least one other language.
• Basic IT Service Management knowledge (ITIL Foundation).
• Familiarity with cloud administration concepts.
• Analytical mindset with data-driven decision making.
• Ability to work under pressure and manage multiple priorities.
• Willingness to learn Process Optimization and Quality Improvement.

Responsibilities

• Act as initial point of contact for major incident identification and declaration.
• Coordinate incident resolution with technical teams and SMEs.
• Facilitate effective bilingual updates to stakeholders during incidents.
• Document incident timelines, actions taken, and resolution steps.
• Contribute to post-incident reviews and root cause analysis.
• Support process optimization within incident management framework.
• Assist in requirements analysis for service delivery enhancements.
• Utilize IT Service Support tools to track incident progress.

Skills

Fluency in English

Bilingual in English & Spanish/Portugu

Strong communication

Ability to work under pressure

ITIL Foundation

Cloud Administration knowledge

Incident management experience

Education

Bachelor's degree in IT/CS/Business Analytics or related field

Tools

IT Service Support tools

ITIL Foundation

Cloud Administration concepts

Job description

Unisys is seeking a Junior Bilingual Major Incident Management specialist to minimize the impact of high-priority IT incidents on business operations. You will support swift resolutions by coordinating across technical teams and stakeholders, leveraging bilingual abilities to communicate clearly in English and another language.

You will act as the first contact for incident identification, document timelines, and contribute to post-incident reviews while helping drive process improvements within