Major Incident Management - Junior Bilingüe

Unisys; Puerto Bogotá; On-site; COP 42,000,000 - 60,000,000; Full time

Job summary

Unisys is seeking a Junior Bilingual Major Incident Management specialist to minimize the impact of high-priority IT incidents on business operations. You will support swift resolutions by coordinating across technical teams and stakeholders, leveraging bilingual abilities to communicate clearly in English and another language.

You will act as the first contact for incident identification, document timelines, and contribute to post-incident reviews while helping drive process improvements within

Qualifications

• Bachelor's degree or equivalent practical IT experience.
• Fluency in English and at least one other language.
• Basic IT Service Management knowledge (ITIL Foundation).
• Familiarity with cloud administration concepts.
• Analytical mindset with data-driven decision making.
• Ability to work under pressure and manage multiple priorities.
• Willingness to learn Process Optimization and Quality Improvement.

Responsibilities

• Act as initial point of contact for major incident identification and declaration.
• Coordinate incident resolution with technical teams and SMEs.
• Facilitate effective bilingual updates to stakeholders during incidents.
• Document incident timelines, actions taken, and resolution steps.
• Contribute to post-incident reviews and root cause analysis.
• Support process optimization within incident management framework.
• Assist in requirements analysis for service delivery enhancements.
• Utilize IT Service Support tools to track incident progress.

Skills

Fluency in English

Bilingual in English & Spanish/Portugu

Strong communication

Ability to work under pressure

ITIL Foundation

Cloud Administration knowledge

Incident management experience

Education

Bachelor's degree in IT/CS/Business Analytics or related field

Tools

IT Service Support tools

ITIL Foundation

Cloud Administration concepts

Job description

What success looks like in this role:Job Summary**As a Junior Bilingual Major Incident Management specialist at Unisys Corporation, you will play a critical role in minimizing the impact of high-priority IT incidents on business operations. You will support the swift resolution of major incidents, ensuring effective communication and coordination across technical teams and stakeholders, leveraging your bilingual abilities to facilitate seamless collaboration.Job Responsibilities*** Act as the initial point of contact for major incident identification and declaration, adhering to established protocols.* Coordinate incident resolution efforts, bringing together relevant technical teams and subject matter experts.* Facilitate effective communication during major incidents, providing timely updates to stakeholders in both English and a second language (e.g., Spanish, Portuguese).* Document incident timelines, actions taken, and resolution steps accurately and comprehensively.* Contribute to post-incident reviews, identifying root causes and recommending preventative measures.* Support the implementation of process optimization and quality improvement initiatives within the incident management framework.* Assist in requirements analysis for service delivery enhancements related to incident management.* Utilize IT Service Support tools and methodologies to track and manage incident progress.* Contribute to the continuous improvement of operational management procedures.Job Qualifications*** Bachelor's degree in Information Technology, Computer Science, Business Analytics, or a related field, or equivalent practical experience.* Fluency in English and at least one other language (written and verbal communication skills).* Basic understanding of IT Service Support principles and best practices (e.g., ITIL foundation).* Familiarity with Cloud Administration concepts and environments.* Exposure to Business Analytics and data-driven decision-making.* Ability to work under pressure and manage multiple priorities in a fast-paced environment.* Strong communication and interpersonal skills.* Basic understanding of Design Technology principles as they relate to IT systems.* Eagerness to learn and develop skills in Process Optimization, Quality Improvement, and Requirements Analysis.You will be successful in this role if you have:BA/BS degree and 2-4 years’ relevant experience OR equivalent combination of education and experienceUnisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [e-mail] or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here .