Bilingual Intake & Sales Consultant — Onsite Barranquilla

Resolv Global; Malambo; On-site; COP 47,134,000 - 47,882,000; Full time

Job summary

Resolv Global in Barranquilla, Colombia, is seeking a bilingual Intake & Sales Specialist who enjoys speaking with people, building trust, and turning conversations into opportunities.

You will handle inbound calls, gather information, qualify prospects, explain next steps, and move qualified leads toward consultations. The role blends customer service, sales, and meticulous data capture in CRM, with a strong emphasis on professionalism and empathy.

Qualifications

• Fluent in English and Spanish, with strong verbal and written communication skills.
• Previous experience in sales, customer service, call center, intake, lead qualification, or a related role.
• Strong phone presence and professional communication skills.

Responsibilities

• Handle inbound calls, leads, and inquiries from potential clients.
• Conduct professional and empathetic intake conversations to understand each prospect’s situation and needs.
• Gather accurate client information, documentation, and relevant details.
• Qualify potential clients according to established criteria.
• Build rapport and establish trust from the first conversation.
• Clearly explain available services, processes, requirements, and next steps.
• Identify opportunities and guide qualified prospects toward consultations, appointments, or other appropriate next steps.
• Handle questions and objections confidently and professionally.
• Follow up with prospects to obtain additional information or documentation and maximize conversion opportunities.
• Maintain accurate and up-to-date information in CRM and intake systems.
• Manage multiple conversations and follow-up activities efficiently.
• Maintain a high level of professionalism, confidentiality, and attention to detail.
• Follow established procedures, quality standards, and compliance requirements.
• Work toward individual performance, quality, and conversion goals.

Skills

Bilingual English/Spanish

Sales experience

Customer service

Lead qualification

CRM familiarity

Phone presence

Tools

CRM

Job description

Resolv Global in Barranquilla, Colombia, is seeking a bilingual Intake & Sales Specialist who enjoys speaking with people, building trust, and turning conversations into opportunities.

You will handle inbound calls, gather information, qualify prospects, explain next steps, and move qualified leads toward consultations. The role blends customer service, sales, and meticulous data capture in CRM, with a strong emphasis on professionalism and empathy.