Bilingual Intake & Sales Specialist (English/Spanish)

Resolv Global; Malambo; On-site; COP 47,134,000 - 47,882,000; Full time

Job summary

Resolv Global in Barranquilla, Colombia, is seeking a bilingual Intake & Sales Specialist who enjoys speaking with people, building trust, and turning conversations into opportunities.

You will handle inbound calls, gather information, qualify prospects, explain next steps, and move qualified leads toward consultations. The role blends customer service, sales, and meticulous data capture in CRM, with a strong emphasis on professionalism and empathy.

Qualifications

• Fluent in English and Spanish, with strong verbal and written communication skills.
• Previous experience in sales, customer service, call center, intake, lead qualification, or a related role.
• Strong phone presence and professional communication skills.

Responsibilities

• Handle inbound calls, leads, and inquiries from potential clients.
• Conduct professional and empathetic intake conversations to understand each prospect’s situation and needs.
• Gather accurate client information, documentation, and relevant details.
• Qualify potential clients according to established criteria.
• Build rapport and establish trust from the first conversation.
• Clearly explain available services, processes, requirements, and next steps.
• Identify opportunities and guide qualified prospects toward consultations, appointments, or other appropriate next steps.
• Handle questions and objections confidently and professionally.
• Follow up with prospects to obtain additional information or documentation and maximize conversion opportunities.
• Maintain accurate and up-to-date information in CRM and intake systems.
• Manage multiple conversations and follow-up activities efficiently.
• Maintain a high level of professionalism, confidentiality, and attention to detail.
• Follow established procedures, quality standards, and compliance requirements.
• Work toward individual performance, quality, and conversion goals.

Skills

Bilingual English/Spanish

Sales experience

Customer service

Lead qualification

CRM familiarity

Phone presence

Tools

CRM

Job description

We are looking for Bilingual Intake & Sales Specialists to join our team in Barranquilla.

This is an excellent opportunity for a confident, empathetic, and results-oriented professional who enjoys speaking with people, building trust, identifying needs, and turning conversations into meaningful opportunities.

As an Intake & Sales Specialist, you will be one of the first points of contact for potential clients. You will handle inbound calls and inquiries, gather important information, qualify potential clients, explain the next steps in the process, and help move qualified prospects toward a consultation or appointment.

This role combines customer service, sales, lead qualification, and client intake, so the ideal candidate is someone who can balance strong conversion skills with professionalism, empathy, and attention to detail.

What You'll Do

• Handle inbound calls, leads, and inquiries from potential clients.
• Conduct professional and empathetic intake conversations to understand each prospect’s situation and needs.
• Gather accurate client information, documentation, and relevant details.
• Qualify potential clients according to established criteria.
• Build rapport and establish trust from the first conversation.
• Clearly explain available services, processes, requirements, and next steps.
• Identify opportunities and guide qualified prospects toward consultations, appointments, or other appropriate next steps.
• Handle questions and objections confidently and professionally.
• Follow up with prospects to obtain additional information or documentation and maximize conversion opportunities.
• Maintain accurate and up-to-date information in CRM and intake systems.
• Manage multiple conversations and follow-up activities efficiently.
• Maintain a high level of professionalism, confidentiality, and attention to detail.
• Follow established procedures, quality standards, and compliance requirements.
• Work toward individual performance, quality, and conversion goals.

Compensation & Contract

• USD $315-$320 per week, based on experience and qualifications.
• Independent Contractor agreement.
• Full-time, on-site position in Barranquilla, Colombia.
• Performance-driven environment with opportunities for professional growth.

Hiring Process

To ensure fairness and consistency, all applicants must complete every stage of the hiring process.

• Application and pre-screen questionnaire
• One-Way Video Interview
• Live Interview
• Final Interview

Please Note

• English resumes are required for this role
• Strong English communication skills are essential

Requirements

What We're Looking For

• Fluent in English and Spanish, with strong verbal and written communication skills.
• Previous experience in sales, customer service, call center, intake, lead qualification, or a related role.
• Strong phone presence and professional communication skills.
• Excellent active listening and questioning skills.
• Ability to build trust and rapport quickly.
• Strong objection-handling and persuasion skills.
• Empathetic and comfortable handling sensitive or personal conversations.
• Highly organized and detail-oriented.
• Comfortable working with CRM systems and other computer-based tools.
• Able to multitask in a fast-paced environment.
• Comfortable spending a significant portion of the workday on the phone.
• Results-oriented and comfortable working toward KPIs and performance targets.
• Previous BPO or sales experience is a plus.
• Previous legal intake or legal services experience is a plus, but not required.

The Ideal Candidate

You're someone who can have a warm, human conversation while still being focused on results.

You know how to ask the right questions, listen carefully, identify what a person needs, and confidently guide the conversation toward the appropriate next step.

persuasive without being pushy, empathetic without losing focus, and organized enough to make sure every detail is captured accurately.

If you enjoy working with people, are motivated by results, and want to grow in a professional, performance-driven environment, we'd love to hear from you.