Bilingual Intake & Sales Specialist — On-site Barranquilla

Resolv Global; Galapa; On-site; COP 47,134,000 - 47,882,000; Full time

Job summary

Resolv Global in Barranquilla is seeking bilingual Intake & Sales Specialists to join our team. You will handle inbound calls, gather information, qualify prospects, and guide them toward consultations. The role blends customer service with sales, requiring empathy, accuracy, and a results-driven mindset.

The ideal candidate speaks English and Spanish fluently, has phone presence and CRM familiarity, and can maintain professionalism while achieving KPIs in a fast-paced environment.

Qualifications

• Fluent in English and Spanish with strong verbal and written communication skills.
• Previous experience in sales, customer service, call center, intake, lead qualification, or related roles.
• Strong phone presence and professional communication skills.
• Excellent active listening and questioning abilities.

Responsibilities

• Handle inbound calls, leads, and inquiries from potential clients.
• Conduct intake conversations to understand each prospect’s situation and needs.
• Gather accurate client information and relevant details.
• Qualify potential clients according to established criteria.
• Build rapport and establish trust from the first conversation.
• Explain available services, processes, and next steps clearly.
• Guide qualified prospects toward consultations or appointments.
• Handle questions and objections professionally.
• Follow up to obtain additional information or documentation.
• Maintain accurate data in CRM and intake systems.
• Manage multiple conversations and follow-up activities efficiently.
• Maintain confidentiality and attention to detail.
• Follow procedures, quality standards, and compliance requirements.
• Work toward individual performance, quality, and conversion goals.

Skills

Bilingual English/Spanish

Sales experience

Customer service

Call center

Active listening

CRM familiarity

Strong communication

Tools

CRM systems

Job description

Resolv Global in Barranquilla is seeking bilingual Intake & Sales Specialists to join our team. You will handle inbound calls, gather information, qualify prospects, and guide them toward consultations. The role blends customer service with sales, requiring empathy, accuracy, and a results-driven mindset.

The ideal candidate speaks English and Spanish fluently, has phone presence and CRM familiarity, and can maintain professionalism while achieving KPIs in a fast-paced environment.