Barranquilla: On-Site Bilingual Support & Lead Gen Pro

Resolv Global; Palmar de Varela; On-site; COP 29,644,000 - 36,972,000; Full time

Benefits offered by this job

Weekly pay

Job summary

Resolv Global in Barranquilla seeks motivated bilingual Customer Support & Lead Generation Specialists. You will be the first point of contact across phone, email, chat, and SMS, resolving inquiries, scheduling appointments, and helping convert inquiries into qualified leads.

You will work in a fast-paced environment, communicating confidently in English and Spanish, while collaborating with internal teams to meet customer needs and drive growth.

Qualifications

• Fluent English and Spanish communication skills.
• Excellent spoken and written English.
• Previous customer service, call center, appointment setting, lead generation, or sales experience preferred.
• Strong interpersonal and relationship-building skills.
• Ability to multitask across calls, chats, emails, and internal systems.

Responsibilities

• Handle inbound customer inquiries through phone, email, live chat, and SMS.
• Deliver exceptional customer service and support.
• Convert inbound inquiries into scheduled appointments.
• Educate customers on available services and solutions.
• Coordinate with internal departments to ensure customer needs are addressed.
• Process appointment scheduling, rescheduling, and cancellations.
• Create and route support tickets when necessary.
• Assist internal teams with administrative and customer support tasks.
• Maintain accurate records and documentation within company systems.
• Provide professional communication across all customer touchpoints.

Skills

Fluent English

Fluent Spanish

Strong communication

Tools

CRM platforms

Ticketing systems

Online tools

Job description

Resolv Global in Barranquilla seeks motivated bilingual Customer Support & Lead Generation Specialists. You will be the first point of contact across phone, email, chat, and SMS, resolving inquiries, scheduling appointments, and helping convert inquiries into qualified leads.

You will work in a fast-paced environment, communicating confidently in English and Spanish, while collaborating with internal teams to meet customer needs and drive growth.