Bilingual Front Desk Receptionist (Remote, Legal)

Job Duck, LLC; Colombia; Remote; COP 36,053,000 - 39,072,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Professional development opportunities

Dedicated team support

Job summary

Job Duck, LLC is hiring a front desk receptionist to be the first point of contact for clients, visitors, and callers. The role requires fluency in English and Spanish with professional, confidential handling of information in a fast-paced legal environment.

The position offers remote work with US-based clients, standard office software proficiency, and a schedule of Monday to Friday, 9:00 AM–5:00 PM EDT.

Qualifications

• Previous experience in receptionist, customer service, front desk, or administrative support.
• Native-level English proficiency with excellent verbal communication and active listening.
• Ability to manage high call volumes while maintaining professionalism and accuracy.
• Strong time management and organizational skills with the ability to prioritize tasks.
• Customer-focused mindset with a commitment to delivering exceptional service.
• High attention to detail and ability to maintain confidentiality when handling sensitive information.
• Strong interpersonal skills and the ability to communicate effectively with clients, attorneys, and team members.
• Comfortable working in a fast-paced environment while managing multiple responsibilities simultaneously.
• Proficiency with standard office software and communication tools.
• Reliable, professional, and proactive approach to problem-solving and client support.
• Reliable computer setup (laptop/PC, headset, stable internet min. 10 Mbps download / 5 Mbps upload).
• Quiet, distraction-free remote work environment.

Responsibilities

• Scheduling and confirming client consultations and attorney meetings
• Assisting with client intake processes and collecting necessary documentation
• Coordinating calendars and meeting schedules for attorneys and staff
• Communicating with clients regarding appointments, follow-ups, and information requests
• Answering, screening, and routing incoming phone calls in both English and Spanish
• Handling sensitive and confidential information with discretion and professionalism

Job description

Job Duck, LLC is hiring a front desk receptionist to be the first point of contact for clients, visitors, and callers. The role requires fluency in English and Spanish with professional, confidential handling of information in a fast-paced legal environment.

The position offers remote work with US-based clients, standard office software proficiency, and a schedule of Monday to Friday, 9:00 AM–5:00 PM EDT.