Front Desk Receptionist

Job Duck, LLC; Colombia; Remote; COP 36,053,000 - 39,072,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Professional development opportunities

Dedicated team support

Job summary

Job Duck, LLC is hiring a front desk receptionist to be the first point of contact for clients, visitors, and callers. The role requires fluency in English and Spanish with professional, confidential handling of information in a fast-paced legal environment.

The position offers remote work with US-based clients, standard office software proficiency, and a schedule of Monday to Friday, 9:00 AM–5:00 PM EDT.

Qualifications

• Previous experience in receptionist, customer service, front desk, or administrative support.
• Native-level English proficiency with excellent verbal communication and active listening.
• Ability to manage high call volumes while maintaining professionalism and accuracy.
• Strong time management and organizational skills with the ability to prioritize tasks.
• Customer-focused mindset with a commitment to delivering exceptional service.
• High attention to detail and ability to maintain confidentiality when handling sensitive information.
• Strong interpersonal skills and the ability to communicate effectively with clients, attorneys, and team members.
• Comfortable working in a fast-paced environment while managing multiple responsibilities simultaneously.
• Proficiency with standard office software and communication tools.
• Reliable, professional, and proactive approach to problem-solving and client support.
• Reliable computer setup (laptop/PC, headset, stable internet min. 10 Mbps download / 5 Mbps upload).
• Quiet, distraction-free remote work environment.

Responsibilities

• Scheduling and confirming client consultations and attorney meetings
• Assisting with client intake processes and collecting necessary documentation
• Coordinating calendars and meeting schedules for attorneys and staff
• Communicating with clients regarding appointments, follow-ups, and information requests
• Answering, screening, and routing incoming phone calls in both English and Spanish
• Handling sensitive and confidential information with discretion and professionalism

Job description

JOB DUCK IS HIRING A FRONT DESK RECEPTIONIST

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification for 4 years!

Role Overview

We are seeking a professional and customer-focused Bilingual Receptionist to serve as the first point of contact for clients, visitors, and callers. The ideal candidate is fluent in English and Spanish, possesses excellent communication skills, and can manage front desk operations in a fast-paced legal environment while maintaining a high level of professionalism and confidentiality.

Schedule:

Monday to Friday from 09:00AM - 05:00PM EDT (United States of America)

Your Responsibilities Will Include but Are Not Limited To:

• Scheduling and confirming client consultations and attorney meetings
• Assisting with client intake processes and collecting necessary documentation
• Coordinating calendars and meeting schedules for attorneys and staff
• Communicating with clients regarding appointments, follow-ups, and information requests
• Answering, screening, and routing incoming phone calls in both English and Spanish
• Handling sensitive and confidential information with discretion and professionalism

What We’re Looking For:

• Previous experience in receptionist, customer service, front desk, or administrative support roles
• Excellent verbal communication and active listening skills with native-level English proficiency
• Ability to manage high call volumes while maintaining professionalism and accuracy
• Strong time management and organizational skills with the ability to prioritize tasks effectively
• Customer-focused mindset with a commitment to delivering exceptional service
• High attention to detail and ability to maintain confidentiality when handling sensitive information
• Strong interpersonal skills and the ability to communicate effectively with clients, attorneys, and team members
• Comfortable working in a fast-paced environment while managing multiple responsibilities simultaneously
• Proficiency with standard office software and communication tools
• Reliable, professional, and proactive approach to problem-solving and client support
• Reliable computer setup (laptop/PC, headset, stable internet min. 10 Mbps download / 5 Mbps upload)
• Quiet, distraction-free remote work environment

What’s In It for You?

• Monthly compensation starting from 1015 USD to 1100 USD
• Paid time off.
• Parental leave.
• Opportunities for professional development and training
• Dedicated support from our team.
• A chance to work with clients who share our values.