Bilingual Customer Support Specialist - Onsite in Cali

Foundever; Sur; Presencial; COP 12.000.000 - 20.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Monthly food allowance

Medical appointment service

Tenure bonus

Paid days off

Descripción de la vacante

Foundever is seeking a bilingual customer support representative to deliver world-class service from our Cali location. You will handle calls, assist customers with inquiries, and document resolutions with accuracy, contributing to high customer satisfaction.

The role requires on-site presence, a high school diploma, and the ability to work effectively in a fast-paced environment while maintaining a professional brand impression.

Formación

• Clear communication in Spanish and English.
• Strong customer-service orientation with empathy and active listening.
• Proficient in basic PC use, data entry and multitasking.

Responsabilidades

• Answer incoming calls from customer service lines.
• Provide professional and competent service assistance.
• Communicate resolutions clearly and concisely to customers.

Conocimientos

Communication skills

Customer service

Technical skills

Educación

High School Diploma

Descripción del empleo

Foundever is seeking a bilingual customer support representative to deliver world-class service from our Cali location. You will handle calls, assist customers with inquiries, and document resolutions with accuracy, contributing to high customer satisfaction.

The role requires on-site presence, a high school diploma, and the ability to work effectively in a fast-paced environment while maintaining a professional brand impression.