Bilingual Customer Expert: English & Portuguese (B2+)

TP; Bogotá; On-site; COP 34,950,000 - 41,863,000; Full time

Benefits offered by this job

Gaming Arena

Employee fund benefits

Job summary

TP in Bogotá seeks a Trilingual Customer Services expert to support customers in English and Portuguese. You will respond to inquiries, provide friendly guidance, and deliver effective solutions across service scenarios, ensuring a smooth, positive experience in every interaction.

The role emphasizes understanding customer needs, handling information responsibly, and maintaining discretion. An indefinite-term contract underpins long-term stability, with 42 hours weekly and a 15% bonus on salary.

Qualifications

• A customer-focused professional who genuinely enjoys helping others.
• A solution-driven thinker who aims to resolve situations efficiently and accurately.
• A clear communicator who can explain information in a simple, friendly, and confident way.
• A proactive problem solver who stays calm and focused in different customer scenarios.
• A responsible and detail-oriented person who handles information with care and discretion.
• A bilingual communicator with advanced Portuguese proficiency B2+ and English B2+ ready to grow in a global environment.

Responsibilities

• Support customers by responding to inquiries and providing clear guidance.
• Deliver effective solutions across different service scenarios.
• Focus on understanding customer needs and ensuring a smooth, positive experience in every interaction.

Skills

Customer focus

Problem solving

Communication skills

Bilingual PT/EN

Team player

Discretion

Job description

TP in Bogotá seeks a Trilingual Customer Services expert to support customers in English and Portuguese. You will respond to inquiries, provide friendly guidance, and deliver effective solutions across service scenarios, ensuring a smooth, positive experience in every interaction.

The role emphasizes understanding customer needs, handling information responsibly, and maintaining discretion. An indefinite-term contract underpins long-term stability, with 42 hours weekly and a 15% bonus on salary.