Bilingual Customer Service Expert EN/PT | Onsite Bogotá

TP; Bogotá; On-site; COP 34,950,000 - 41,863,000; Full time

Benefits offered by this job

Paid training

Long-term contract

Full-time schedule

Global experience

Job summary

TP in Bogotá, Colombia is seeking a Customer Service Expert fluent in English and Portuguese (B2+) for onsite work. You will support customers on online payment processing via phone, chat, and email, delivering clear, accurate guidance with a professional demeanor.

Candidate should have at least 1 year of certifiable customer service experience, strong communication skills in both languages, and full availability to work the listed schedules.

Qualifications

• English level: B2+.
• Portuguese level: B2+.
• Experience: At least 1 year of certifiable customer service experience.
• Communication: Strong verbal and written communication in English and Portuguese.
• Multichannel adaptability: Handle inquiries via phone, chat, and email.
• Availability: Full availability to work assigned schedules.
• Commitment: Proactive attitude, attention to detail, sense of responsibility.

Responsibilities

• Support customers with inquiries related to online payment processing across multiple channels (phone, chat, email).
• Provide excellent customer service by resolving inquiries and addressing concerns professionally.
• Deliver clear, accurate, and timely information in English and Portuguese.
• Handle confidential information with discretion and professionalism.
• Identify customer needs and provide effective solutions to ensure a positive experience.
• Follow procedures and quality standards to maintain performance.

Skills

English B2+

Portuguese B2+

Customer service

Job description

TP in Bogotá, Colombia is seeking a Customer Service Expert fluent in English and Portuguese (B2+) for onsite work. You will support customers on online payment processing via phone, chat, and email, delivering clear, accurate guidance with a professional demeanor.

Candidate should have at least 1 year of certifiable customer service experience, strong communication skills in both languages, and full availability to work the listed schedules.