Customer services Expert Ingles B2 On site Bogota BN

TP; Bogotá; On-site; COP 23,510,000 - 28,161,000; Full time

Benefits offered by this job

Gaming Arena access

Employee fund benefits

Job summary

TP in Bogotá is seeking a Customer Services Expert to support customers by answering inquiries with clear and friendly guidance, delivering effective solutions across service scenarios.

You will focus on understanding customer needs, handling information responsibly, and ensuring a smooth, positive experience in every interaction. This on-site role offers a 42-hour work week, an indefinite contract, and a competitive package with a 47% bonus on top of the base salary.

Qualifications

• Customer-focused professional who genuinely enjoys helping others.
• Excellent communication skills, able to explain information clearly and confidently.
• Bilingual with advanced English (B2) for a global environment.
• Detail-oriented and discreet with information handling.
• Proactive problem solver who stays calm in various scenarios.
• Solution-driven with the aim to resolve inquiries efficiently.

Responsibilities

• Respond to customer inquiries with clear and friendly guidance.
• Provide effective solutions across different service scenarios.
• Understand customer needs and ensure a smooth, positive experience.
• Handle information responsibly and with discretion.
• Support a bilingual team environment.

Skills

Customer-focused

Solution-oriented

Clear communication

Proactive problem solving

Detail-oriented

Bilingual English (B2)

Job description

We’re looking for a Customer services Expert to join our team in Bogotá. In this role, you’ll support customers by responding to inquiries, providing clear and friendly guidance, and delivering effective solutions across different service scenarios. You’ll focus on understanding customer needs, handling information responsibly, and ensuring a smooth, positive experience in every interaction.

Who You Are:

• A customer-focused professional who genuinely enjoys helping others.
• A solution-driven thinker who aims to resolve situations efficiently and accurately.
• A clear communicator who can explain information in a simple, friendly, and confident way.
• A proactive problem solver who stays calm and focused in different customer scenarios.
• A responsible and detail-oriented person who handles information with care and discretion.
• A bilingual communicator with advanced English proficiency B2, ready to grow in a global environment.

Let’s Talk About Benefits:

• Work schedule: 42 hours weekly + 2 Days OFF
• Salary: $2.315.000 + Bonus 47%
• Indefinite-term contract for long-term stability.
• Access to our exclusive Gaming Arena, designed for entertainment and team connection.
• Employee fund benefits that support your financial wellbeing.

*Terms and conditions apply.

This Is What Sets Us Apart:

We are the expert team in digital business services, with a presence in 100 countries and providing services in 170. We connect the world and its diverse cultures in +300 languages and dialects. Certified by Great Place To Work as one of the best workplaces in the country and the world, we continue to lead the way in innovation, always going beyond.

At TP, we champion diversity, equity, and inclusion in every connection. We value the unique perspectives and identities of our clients and team members and foster an inclusive culture where all voices are heard, valued, and respected. Our commitment to diversity strengthens our connections, drives meaningful impact, and builds a more equitable world.

Make a difference with the TOP Team!

Workplace: On site [Conecta Ac. 26 #92-32, Bogota]