Bilingual Customer Service Expert — EN/PT, Onsite Bogotá

Teleperformance Colombia; Bogotá; On-site; COP 34,950,000 - 41,863,000; Full time

Benefits offered by this job

Paid training

Indefinite-term contract

Full-time schedule

Job summary

Teleperformance Colombia in Bogotá is seeking a Customer Service Expert to support customers on online payment processing through phone, chat, and email. Requirements include English and Portuguese at B2+ and at least 1 year of certifiable customer service experience.

Full-time, 42 hours per week, with fixed schedules and paid training (4 weeks TRN + 4 weeks OJT). This role offers long-term stability in a global company.

Qualifications

• Experience: At least 1 year of certifiable customer service experience.
• Strong verbal and written communication in English and Portuguese.
• Availability for full-time schedules.

Responsibilities

• Provide excellent customer service by resolving inquiries and addressing concerns professionally.
• Assist customers with online payment-related questions and service requests.
• Deliver clear, accurate, and timely information in English and Portuguese via phone, chat, and email.
• Handle confidential customer information with discretion and professionalism.
• Identify customer needs and provide effective solutions to ensure a positive experience.
• Follow established procedures and quality standards to maintain service performance.

Skills

English B2+

Portuguese B2+

Customer service

Multichannel support

Communication

Job description

Teleperformance Colombia in Bogotá is seeking a Customer Service Expert to support customers on online payment processing through phone, chat, and email. Requirements include English and Portuguese at B2+ and at least 1 year of certifiable customer service experience.

Full-time, 42 hours per week, with fixed schedules and paid training (4 weeks TRN + 4 weeks OJT). This role offers long-term stability in a global company.