Bilingual Collections Agent — English/Spanish, Medellín

Resolv Global; Medellín; On-site; COP 44,179,000 - 46,388,000; Full time

Benefits offered by this job

On-site work in Medellín

Competitive weekly pay in USD

Performance-based commissions

Ongoing training and coaching

Supportive team environment

Growth opportunities

Job summary

Resolv Global in Medellín, Colombia, is hiring experienced bilingual collections agents to handle inbound and outbound calls, negotiate payment plans, and meet performance targets. This on-site role requires strong English and Spanish communication and familiarity with third-party collections and FDCPA/compliance.

The position offers a full-time contractor arrangement with weekly USD pay, ongoing training, and opportunities for growth within a performance-driven team environment.

Qualifications

• 1+ year of BPO or contact center collections experience.
• Experience handling inbound and outbound collections calls.
• Experience negotiating payment arrangements and resolving delinquent accounts.
• Knowledge of FDCPA and collections compliance requirements.
• Fluent English and Spanish communication, written and spoken.

Responsibilities

• Handle inbound and outbound collections calls professionally.
• Contact customers regarding delinquent accounts and resolve them.
• Negotiate payment arrangements based on guidelines.
• Handle objections and difficult conversations while staying professional.
• Follow collections policies and applicable compliance requirements.
• Maintain accurate documentation of interactions and payment activity.
• Meet individual and team performance targets.
• Follow up consistently on outstanding accounts.
• Protect customer information and confidentiality.
• Communicate effectively with English- and Spanish-speaking customers.

Skills

BPO experience

Collections experience

Bilingual English/Spanish

FDCPA knowledge

Job description

Resolv Global in Medellín, Colombia, is hiring experienced bilingual collections agents to handle inbound and outbound calls, negotiate payment plans, and meet performance targets. This on-site role requires strong English and Spanish communication and familiarity with third-party collections and FDCPA/compliance.

The position offers a full-time contractor arrangement with weekly USD pay, ongoing training, and opportunities for growth within a performance-driven team environment.