Bilingual Customer Experience Specialist (Inbound/Outbound)

TaskUs; Sur; Presencial; COP 22.320.000 - 35.712.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Prepaid medicine

Dental plan

Life insurance

Wellness programs

People 1st culture

2 days off

Birthday leave

Competitive salary + bonuses

Growth opportunities

Door to door transportation

Descripción de la vacante

TaskUs in Colombia is seeking a bilingual Customer Service Representative to join our People First team. You will handle inbound and outbound calls, emails, chat, and in-person interactions from the Cali region, delivering outstanding service and problem resolution.

You will provide product information, process orders, and collaborate with multiple departments to ensure a seamless customer experience. Advanced English is required and you will work 48 hours per week with competitive benefits and

Formación

• Advanced English level: strong verbal and written communication and comprehension skills.
• Full time availability, 48 hours per week.
• Live in Cali, Palmira, Yumbo or Jamundí.

Responsabilidades

• Serve as the main point of contact for customers via phone, email, chat, or in-person channels.
• Provide timely and accurate information regarding products, services, and company policies.
• Handle customer inquiries, concerns, and complaints with professionalism and empathy.
• Troubleshoot and resolve issues by investigating problems and offering effective solutions.
• Document customer interactions and update systems with accurate notes and follow-up actions.
• Process orders, returns, refunds, and account updates as required.
• Escalate complex or sensitive cases to the appropriate teams when needed.
• Maintain strong product and process knowledge to support customer needs.
• Meet or exceed performance metrics such as response times, customer satisfaction, and quality scores.
• Collaborate with internal departments (Operations, Sales, Technical Support, etc.) to ensure seamless customer experience.
• Identify recurring issues and provide feedback to improve processes, workflows, or customer resources.
• Follow company guidelines, security protocols, and compliance requirements.
• Contribute to a positive team environment through communication, support, and continuous improvement

Conocimientos

Advanced English

Descripción del empleo

TaskUs in Colombia is seeking a bilingual Customer Service Representative to join our People First team. You will handle inbound and outbound calls, emails, chat, and in-person interactions from the Cali region, delivering outstanding service and problem resolution.

You will provide product information, process orders, and collaborate with multiple departments to ensure a seamless customer experience. Advanced English is required and you will work 48 hours per week with competitive benefits and