Bilingual Customer Experience Pro — Growth & Impact

TaskUs Colombia SAS; Cali; Presencial; COP 27.900.000 - 50.220.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Prepaid medicine for you

Dental plan

Life insurance

Wellness programs

People 1st culture

2 days off

Birthday leave

Competitive salary + bonuses

Growth opportunities

Door to door transportation

Descripción de la vacante

TaskUs Colombia SAS in Cali is seeking a bilingual Customer Service Representative to handle inbound/outbound calls, emails, chats, and in-person interactions. You will strive for excellent customer satisfaction per client guidelines and maintain up-to-date records across systems.

The role requires Advanced English, full-time availability (48 hours/week), and residence in Cali, Palmira, Yumbo or Jamundí. Benefits include competitive salary and bonuses, with opportunities for growth.

Formación

• Advanced English level with strong verbal and written communication skills.
• Full-time availability, 48 hours per week.
• Live in Cali, Palmira, Yumbo or Jamundí.

Responsabilidades

• Serve as the main point of contact for customers via phone, email, chat, or in-person channels.
• Provide timely and accurate information regarding products, services, and company policies.
• Handle customer inquiries, concerns, and complaints with professionalism and empathy.
• Troubleshoot and resolve issues by investigating problems and offering effective solutions.
• Document customer interactions and update systems with accurate notes and follow-up actions.

Conocimientos

Advanced English

Descripción del empleo

TaskUs Colombia SAS in Cali is seeking a bilingual Customer Service Representative to handle inbound/outbound calls, emails, chats, and in-person interactions. You will strive for excellent customer satisfaction per client guidelines and maintain up-to-date records across systems.

The role requires Advanced English, full-time availability (48 hours/week), and residence in Cali, Palmira, Yumbo or Jamundí. Benefits include competitive salary and bonuses, with opportunities for growth.