Bilingual Collections Specialist (English/Spanish) - On Site

Resolv Global; Malambo; Vor Ort; COP 41.897.000 - 44.890.000; Vollzeit

Benefits dieser Stelle

Weekly payment

Commission opportunities

Full-time contract

Zusammenfassung

Resolv Global in Barranquilla, Colombia, is hiring experienced bilingual collections agents to join our expanding team. You will handle inbound and outbound calls, negotiate payment arrangements, and ensure compliant documentation while meeting performance targets.

This on-site role requires fluent English and Spanish, experience in third party collections or BPO, and knowledge of FDCPA and related compliance requirements. Compensation is weekly with performance-based commissions.

Qualifikationen

• BPO or contact center collections experience.
• Experience handling inbound and outbound collections calls.
• Knowledge of FDCPA and collections compliance requirements.
• Fluent English communication skills (written and spoken).
• Fluent Spanish communication skills.

Aufgaben

• Handle inbound and outbound collections calls with customers professionally and confidently.
• Contact customers regarding delinquent accounts and work toward appropriate resolutions.
• Negotiate payment arrangements based on established guidelines.
• Handle objections and difficult conversations while maintaining professionalism.
• Follow collections policies, procedures, and applicable compliance requirements.
• Maintain accurate documentation of customer interactions, account activity, and payment arrangements.
• Meet individual and team performance targets.
• Follow up consistently on outstanding accounts.
• Protect customer information and maintain confidentiality.
• Communicate effectively with English- and Spanish-speaking customers.

Kenntnisse

Bilingual

Collections

Call handling

Negotiation

FDCPA familiarity

Compliance

English fluency

Spanish fluency

Third-party collections

Jobbeschreibung

Resolv Global in Barranquilla, Colombia, is hiring experienced bilingual collections agents to join our expanding team. You will handle inbound and outbound calls, negotiate payment arrangements, and ensure compliant documentation while meeting performance targets.

This on-site role requires fluent English and Spanish, experience in third party collections or BPO, and knowledge of FDCPA and related compliance requirements. Compensation is weekly with performance-based commissions.