Bilingual Collections Agent

Resolv Global; Palmar de Varela; On-site; COP 41,275,000 - 44,223,000; Full time

Job summary

Resolv Global in Barranquilla, Colombia is seeking experienced bilingual collections agents to handle inbound and outbound calls, negotiate payment arrangements, and maintain compliant customer interactions. The role requires strong English communication and fluency in Spanish, with on-site work in Barranquilla.

Ideal candidates have 1 year of BPO or contact center experience, familiarity with FDCPA, and a track record of meeting performance targets in a fast-paced collections environment.

Qualifications

• At least 1 year of BPO or contact center collections experience.
• Experience handling inbound and outbound collections calls.
• Knowledge of FDCPA and collections compliance requirements.
• Fluent English and Spanish communication skills.
• Must be located in Barranquilla and able to work on-site.

Responsibilities

• Handle inbound and outbound collections calls with customers professionally and confidently.
• Contact customers regarding delinquent accounts and work toward appropriate resolutions.
• Negotiate payment arrangements based on established guidelines.
• Handle objections and difficult conversations while maintaining professionalism.
• Follow collections policies, procedures, and applicable compliance requirements.
• Maintain accurate documentation of customer interactions and payment arrangements.
• Meet individual and team performance targets.
• Protect customer information and maintain confidentiality.

Skills

BPO / contact center experience

English fluency

Spanish fluency

Negotiation

Compliance knowledge (FDCPA)

Job description

We are hiring experienced Bilingual Collections Agents in Barranquilla, Colombia, to join our growing team.

This role is ideal for a collections professional who is comfortable handling challenging conversations, negotiating payment arrangements, and working toward clear performance targets while maintaining a professional and compliant customer experience.

We are particularly interested in candidates with BPO or contact center collections experience, especially those who have worked in third-party collections and are familiar with FDCPA and collections compliance requirements.

What You'll Do

• Handle inbound and outbound collections calls with customers professionally and confidently
• Contact customers regarding delinquent accounts and work toward appropriate resolutions
• Negotiate payment arrangements based on established guidelines
• Handle objections, resistance, and difficult conversations while maintaining professionalism
• Follow collections policies, procedures, and applicable compliance requirements
• Maintain accurate documentation of customer interactions, account activity, and payment arrangements
• Meet individual and team performance targets
• Follow up consistently on outstanding accounts
• Protect customer information and maintain appropriate confidentiality
• Communicate effectively with English- and Spanish-speaking customers

Compensation & Contract Structure

• $280-$300 USD per week
• Paid weekly, in arrears
• Performance-based commission opportunities
• Independent Contract
• Full-time opportunity

Hiring Process

• Resume review (English resumes only)
• Pre-screen questionnaire
• One-way video interview
• Live interview

Important

• This is an English-speaking role requiring strong verbal and written English communication skills.
• Please upload your resume in English. Spanish resumes will not be accepted.

Requirements:

What We're Looking For

• At least 1 year of BPO or contact center collections experience
• Experience handling inbound and outbound collections calls
• Experience negotiating payment arrangements and resolving delinquent accounts
• Knowledge of FDCPA and collections compliance requirements
• Fluent English communication skills, both written and spoken
• Fluent Spanish communication skills
• Experience handling customer objections and difficult collections conversations
• Experience working toward individual or team collections performance targets
• Previous third-party collections experience is an advantage
• Must be located in Barranquilla, Colombia, and able to work on-site