Bilingual Collections Agent

Resolv Global; Polonuevo; On-site; COP 41,275,000 - 44,223,000; Full time

Benefits offered by this job

Paid weekly

Commission opportunities

Independent Contract

Full-time opportunity

Job summary

Resolv Global is hiring experienced bilingual Collections Agents in Barranquilla, Colombia to join our growing team. This role focuses on handling inbound/outbound collections calls, negotiating payment arrangements, and ensuring compliant, professional customer experiences.

Candidates should have at least 1 year of BPO or contact center collections experience, be fluent in English and Spanish, and be comfortable with performance targets.

Qualifications

• At least 1 year of BPO or contact center collections experience.
• Experience handling inbound and outbound collections calls.
• Experience negotiating payment arrangements and resolving delinquent accounts.
• Knowledge of FDCPA and collections compliance requirements.
• Fluent English and Spanish communication skills.

Responsibilities

• Handle inbound and outbound collections calls with customers professionally and confidently.
• Contact customers regarding delinquent accounts and work toward appropriate resolutions.
• Negotiate payment arrangements based on established guidelines.
• Handle objections, resistance, and difficult conversations while maintaining professionalism.
• Follow collections policies, procedures, and applicable compliance requirements.
• Maintain accurate documentation of customer interactions, account activity, and payment arrangements.
• Meet individual and team performance targets.
• Follow up consistently on outstanding accounts.
• Protect customer information and maintain appropriate confidentiality.
• Communicate effectively with English- and Spanish-speaking customers.

Skills

BPO/Call center experience

Fluent English

Fluent Spanish

Negotiation

Customer service

Job description

We are hiring experienced Bilingual Collections Agents in Barranquilla, Colombia, to join our growing team.

This role is ideal for a collections professional who is comfortable handling challenging conversations, negotiating payment arrangements, and working toward clear performance targets while maintaining a professional and compliant customer experience.

We are particularly interested in candidates with BPO or contact center collections experience, especially those who have worked in third-party collections and are familiar with FDCPA and collections compliance requirements.

What You'll Do

• Handle inbound and outbound collections calls with customers professionally and confidently
• Contact customers regarding delinquent accounts and work toward appropriate resolutions
• Negotiate payment arrangements based on established guidelines
• Handle objections, resistance, and difficult conversations while maintaining professionalism
• Follow collections policies, procedures, and applicable compliance requirements
• Maintain accurate documentation of customer interactions, account activity, and payment arrangements
• Meet individual and team performance targets
• Follow up consistently on outstanding accounts
• Protect customer information and maintain appropriate confidentiality
• Communicate effectively with English- and Spanish-speaking customers

Compensation & Contract Structure

• $280-$300 USD per week
• Paid weekly, in arrears
• Performance-based commission opportunities
• Independent Contract
• Full-time opportunity

Hiring Process

• Resume review (English resumes only)
• Pre-screen questionnaire
• One-way video interview
• Live interview

Important

• This is an English-speaking role requiring strong verbal and written English communication skills.
• Please upload your resume in English. Spanish resumes will not be accepted.

Requirements:

What We're Looking For

• At least 1 year of BPO or contact center collections experience
• Experience handling inbound and outbound collections calls
• Experience negotiating payment arrangements and resolving delinquent accounts
• Knowledge of FDCPA and collections compliance requirements
• Fluent English communication skills, both written and spoken
• Fluent Spanish communication skills
• Experience handling customer objections and difficult collections conversations
• Experience working toward individual or team collections performance targets
• Previous third-party collections experience is an advantage
• Must be located in Barranquilla, Colombia, and able to work on-site