Bilingual Collections Pro – On-site Barranquilla

Resolv Global; Soledad; On-site; COP 41,275,000 - 44,223,000; Full time

Benefits offered by this job

Paid weekly

Performance-based commission

Independent Contract

Full-time opportunity

Job summary

Resolv Global in Barranquilla, Colombia is seeking an experienced Bilingual Collections Agent to join our growing team. You will handle inbound and outbound collections calls, negotiate payment arrangements, and maintain professional, compliant customer interactions.

This English-speaking role requires fluent English and Spanish, knowledge of FDCPA and collections compliance, and a track record of meeting performance targets.

Qualifications

• At least 1 year of BPO or contact center collections experience.
• Experience handling inbound and outbound collections calls.
• Experience negotiating payment arrangements and resolving delinquent accounts.
• Knowledge of FDCPA and collections compliance requirements.
• Fluent English and Spanish communication skills.

Responsibilities

• Handle inbound and outbound collections calls with customers professionally and confidently.
• Contact customers regarding delinquent accounts and work toward appropriate resolutions.
• Negotiate payment arrangements based on established guidelines.
• Handle objections, resistance, and difficult conversations while maintaining professionalism.
• Follow collections policies, procedures, and applicable compliance requirements.
• Maintain accurate documentation of customer interactions, account activity, and payment arrangements.
• Meet individual and team performance targets.
• Follow up consistently on outstanding accounts.
• Protect customer information and maintain appropriate confidentiality.

Skills

BPO collections experience

Contact center

Bilingual English/Spanish

FDCPA knowledge

Collections compliance

Job description

Resolv Global in Barranquilla, Colombia is seeking an experienced Bilingual Collections Agent to join our growing team. You will handle inbound and outbound collections calls, negotiate payment arrangements, and maintain professional, compliant customer interactions.

This English-speaking role requires fluent English and Spanish, knowledge of FDCPA and collections compliance, and a track record of meeting performance targets.