Bilingual Collections Specialist–English/Spanish Barranquilla

Resolv Global; Polonuevo; On-site; COP 41,275,000 - 44,223,000; Full time

Benefits offered by this job

Paid weekly

Commission opportunities

Independent Contract

Full-time opportunity

Job summary

Resolv Global is hiring experienced bilingual Collections Agents in Barranquilla, Colombia to join our growing team. This role focuses on handling inbound/outbound collections calls, negotiating payment arrangements, and ensuring compliant, professional customer experiences.

Candidates should have at least 1 year of BPO or contact center collections experience, be fluent in English and Spanish, and be comfortable with performance targets.

Qualifications

• At least 1 year of BPO or contact center collections experience.
• Experience handling inbound and outbound collections calls.
• Experience negotiating payment arrangements and resolving delinquent accounts.
• Knowledge of FDCPA and collections compliance requirements.
• Fluent English and Spanish communication skills.

Responsibilities

• Handle inbound and outbound collections calls with customers professionally and confidently.
• Contact customers regarding delinquent accounts and work toward appropriate resolutions.
• Negotiate payment arrangements based on established guidelines.
• Handle objections, resistance, and difficult conversations while maintaining professionalism.
• Follow collections policies, procedures, and applicable compliance requirements.
• Maintain accurate documentation of customer interactions, account activity, and payment arrangements.
• Meet individual and team performance targets.
• Follow up consistently on outstanding accounts.
• Protect customer information and maintain appropriate confidentiality.
• Communicate effectively with English- and Spanish-speaking customers.

Skills

BPO/Call center experience

Fluent English

Fluent Spanish

Negotiation

Customer service

Job description

Resolv Global is hiring experienced bilingual Collections Agents in Barranquilla, Colombia to join our growing team. This role focuses on handling inbound/outbound collections calls, negotiating payment arrangements, and ensuring compliant, professional customer experiences.

Candidates should have at least 1 year of BPO or contact center collections experience, be fluent in English and Spanish, and be comfortable with performance targets.