Bilingual Collections Agent - English/Spanish (Contract)

Resolv Global; Puerto Colombia; Vor Ort; COP 41.865.000 - 44.856.000; Vollzeit

Benefits dieser Stelle

Weekly pay

Independent contractor

On-site in Barranquilla

Full-time opportunity

Zusammenfassung

Resolv Global in Barranquilla, Colombia, is hiring an experienced Bilingual Collections Agent to handle inbound and outbound calls, negotiate payment arrangements, and meet performance targets. The role requires fluent English and Spanish, knowledge of FDCPA and compliance, and on-site work in Barranquilla.

This is a full-time independent contractor position with weekly pay and commission opportunities. Prior third-party collections experience is advantageous.

Qualifikationen

• 1+ year of BPO or contact center collections experience.
• Experience handling inbound and outbound collections calls.
• Experience negotiating payment arrangements and resolving delinquent accounts.
• Knowledge of FDCPA and collections compliance requirements.
• Fluent English and Spanish communication skills.
• Experience with third-party collections is an advantage.

Aufgaben

• Handle inbound and outbound collections calls professionally.
• Contact customers regarding delinquent accounts and work toward resolutions.
• Negotiate payment arrangements based on guidelines.
• Maintain professional conversations and comply with policies.
• Document interactions and account activity accurately.
• Meet individual and team performance targets.
• Communicate effectively with English- and Spanish-speaking customers.

Kenntnisse

BPO/Call center experience

Inbound/outbound calls

Negotiation of payment arrangements

FDCPA compliance knowledge

English communication (fluent)

Spanish communication (fluent)

Handling objections/difficult calls

Working toward performance targets

Third-party collections experience

Jobbeschreibung

Resolv Global in Barranquilla, Colombia, is hiring an experienced Bilingual Collections Agent to handle inbound and outbound calls, negotiate payment arrangements, and meet performance targets. The role requires fluent English and Spanish, knowledge of FDCPA and compliance, and on-site work in Barranquilla.

This is a full-time independent contractor position with weekly pay and commission opportunities. Prior third-party collections experience is advantageous.