Bilingual Collections Agent (EN/ES) – Onsite Barranquilla

Resolv Global; Galapa; Vor Ort; COP 41.897.000 - 44.890.000; Vollzeit

Zusammenfassung

Resolv Global is hiring experienced bilingual Collections Agents in Barranquilla, Colombia to join our growing team. This role requires handling challenging conversations, negotiating payment arrangements, and meeting performance targets while maintaining professional and compliant customer experience.

Candidates with BPO or contact center collections experience, especially third-party collections and FDCPA compliance, are highly preferred.

Qualifikationen

• At least 1 year of BPO or contact center collections experience.
• Fluent English communication, both written and spoken.
• Fluent Spanish communication.
• Experience negotiating payment arrangements and resolving delinquent accounts.
• Knowledge of FDCPA and collections compliance requirements.

Aufgaben

• Handle inbound and outbound collections calls with customers professionally and confidently.
• Contact customers regarding delinquent accounts and work toward appropriate resolutions.
• Negotiate payment arrangements based on established guidelines.
• Handle objections and difficult conversations while maintaining professionalism.
• Follow collections policies, procedures, and applicable compliance requirements.
• Maintain accurate documentation of customer interactions, account activity, and payment arrangements.
• Meet individual and team performance targets.
• Follow up consistently on outstanding accounts.
• Protect customer information and maintain confidentiality.
• Communicate effectively with English- and Spanish-speaking customers.

Kenntnisse

BPO/collections experience

English communication

Spanish communication

Negotiation

Compliance knowledge

Jobbeschreibung

Resolv Global is hiring experienced bilingual Collections Agents in Barranquilla, Colombia to join our growing team. This role requires handling challenging conversations, negotiating payment arrangements, and meeting performance targets while maintaining professional and compliant customer experience.

Candidates with BPO or contact center collections experience, especially third-party collections and FDCPA compliance, are highly preferred.