Bilingual Case Assistant

Venture Global Solutions; Perímetro Urbano Barranquilla; Presencial; COP 20.088.000 - 31.248.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

International work environment

Professional development

Career growth

Descripción de la vacante

Venture Global Solutions seeks a bilingual support specialist in Barranquilla, Colombia, to assist a U.S.-based agency serving New Jersey clients. You will help reduce administrative workload by handling member communication, scheduling, referrals, and back-office case support.

You will work on-site with coordination teams, ensuring confidential handling of care needs and facilitating access to services. Prior healthcare/ disability services experience is a plus.

Formación

• Handle inbound member/family calls regarding care concerns and service needs.
• Proficiency using technical software and CRM tools.
• Commitment to confidentiality in handling personal data.
• Experience in healthcare, Medicaid, or disability services is a plus.
• Fluent in English and Spanish to support diverse patients.

Responsabilidades

• Back-office documentation, follow-ups, scheduling, and case-related correspondence.
• Assist with member connections to self-directed and participant-directed service options.
• Support Coordinators with caseload management and administrative case support.

Conocimientos

Bilingual English/Spanish

Customer service

Confidentiality

Technical software

Herramientas

CRM software

Descripción del empleo

You will support a U.S.-based Support Coordination Agency serving individuals with intellectual and developmental disabilities in New Jersey. In this role, you will work closely with Support Coordinators to help reduce their administrative workload, allowing them to dedicate more time to the individuals and families they serve. You will assist with member communication, service coordination, provider research, referrals, scheduling, follow-ups, and back-office case support.

This is an on-site role in Barranquilla (Required)

Requirements

• Handle inbound member/family calls regarding care concerns and service needs
  
• Proficiency using technical software
  
• Commitment to confidentiality
  
• Previous experience healthcare, medicaid, and disability services
  
• FluentbilingualEnglishandSpanishrequired, help patients feel comfortable, relaxed, and secure when communicating with you
  
• Completeback-officeadministrativework,documentation,follow-ups,scheduling,and case-related correspondence
  
• Assistwithmemberconnectionstoself-directedandparticipant-directedserviceoptions when applicable
  
• Support Coordinators by assisting with caseload management and administrative case support
  

At Venture Global Solutions, our people are our greatest asset. When you join us, you unlock:

• International work environment: Collaborate with global teams and support U.S.-based programs.
  
• Professional development: Access continuous learning and skill-building opportunities.
  
• Career growth: Enjoy growth opportunities driven by your performance.
  

Ready to Make a Difference?

If you are passionate about helping others and want to grow your career in an international environment, we want to hear from you!