Bilingual Case Support Specialist — Care Coordination

Venture Global Solutions; Colombia; Presencial; COP 140.585.000 - 187.447.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

International environment

Professional development

Career growth

Descripción de la vacante

Venture Global Solutions is seeking a bilingual (English/Spanish) support coordinator to assist U.S.-based programs serving individuals with intellectual and developmental disabilities. You will respond to members and families, handle scheduling, documentation, and case communications while protecting confidentiality.

You will collaborate with Support Coordinators to research providers, coordinate services, and support caseload management.

Formación

• Handle inbound member/family calls regarding care concerns and service needs.
• Proficiency using technical software.
• Commitment to confidentiality.
• Previous experience healthcare, Medicaid, and disability services.
• Fluent bilingual English and Spanish required, help patients feel comfortable, relaxed, and secure when communicating with you.
• Complete back-office administrative work, documentation, follow-ups, scheduling, and case-related correspondence.
• Assist with member connections to self-directed and participant-directed service options when applicable.
• Support Coordinators by assisting with caseload management and administrative case support.

Responsabilidades

• Support members by handling inquiries and coordinating services.
• Research providers and referrals to meet care needs.
• Schedule appointments and track follow-ups for cases.
• Maintain accurate documentation and correspondence for each case.
• Assist with connecting members to self-directed service options.

Conocimientos

Bilingual EN/ES

Healthcare exp

Confidentiality

Phone etiquette

Documentation

Herramientas

CRM systems

Descripción del empleo

Venture Global Solutions is seeking a bilingual (English/Spanish) support coordinator to assist U.S.-based programs serving individuals with intellectual and developmental disabilities. You will respond to members and families, handle scheduling, documentation, and case communications while protecting confidentiality.

You will collaborate with Support Coordinators to research providers, coordinate services, and support caseload management.