Bilingual Customer Support & Lead Generation Specialist

Resolv Global; Polonuevo; On-site; COP 29,644,000 - 36,972,000; Full time

Benefits offered by this job

Weekly pay

Job summary

Resolv Global in Barranquilla is seeking motivated bilingual Customer Support & Lead Generation Specialists to join our growing team. You will serve as the first contact across phone, email, chat, and SMS, resolving inquiries, scheduling appointments, and converting inquiries into qualified leads.

You will communicate in English and Spanish, work in a fast-paced environment, and support internal teams while maintaining accurate records and delivering professional service across all touchpoints.

Qualifications

• Fluent English and Spanish communication skills
• Excellent spoken and written English
• Experience in customer service, call center, appointment setting, lead generation, or sales is preferred
• Strong interpersonal and relationship-building skills
• Ability to multitask across calls, chats, emails, and internal systems
• Comfortable working with CRM platforms, ticketing systems, and online tools
• Strong attention to detail and organizational skills
• Customer-focused, professional, and solution-oriented mindset

Responsibilities

• Handle inbound customer inquiries through phone, email, live chat, and SMS
• Deliver exceptional customer service and support
• Convert inbound inquiries into scheduled appointments
• Educate customers on available services and solutions
• Coordinate with internal departments to ensure customer needs are addressed
• Process appointment scheduling, rescheduling, and cancellations
• Create and route support tickets when necessary
• Assist internal teams with administrative and customer support tasks
• Maintain accurate records and documentation within company systems
• Provide professional communication across all customer touchpoints

Job description

We are seeking motivated, professional, and customer-focused Bilingual Customer Support & Lead Generation Specialists to join our growing team in Barranquilla.

In this role, you will serve as the first point of contact for customers across multiple communication channels, including phone, email, chat, and SMS. You'll help resolve customer inquiries, schedule appointments, support internal teams, and play a key role in converting inbound inquiries into qualified leads.

This is an excellent opportunity for individuals who have strong communication skills, enjoy working in a fast-paced environment, and are confident speaking with customers in English and Spanish.

What You'll Do

• Handle inbound customer inquiries through phone, email, live chat, and SMS
• Deliver exceptional customer service and support
• Convert inbound inquiries into scheduled appointments
• Educate customers on available services and solutions
• Coordinate with internal departments to ensure customer needs are addressed
• Process appointment scheduling, rescheduling, and cancellations
• Create and route support tickets when necessary
• Assist internal teams with administrative and customer support tasks
• Maintain accurate records and documentation within company systems
• Provide professional communication across all customer touchpoints

Schedule

• Full-time, on-site position
• 40-hour workweek across 5 scheduled workdays
• 2 consecutive days off each week
• The account operates 7 days per week between 6:00 AM and 10:00 PM Colombia Time (COT)
• Assigned schedules may include weekdays and weekends
• Candidates must be flexible to work any shift within the operating hours

Why Join Us?

• Stable full-time opportunity
• Weekly pay of $230 USD
• Supportive team environment
• Opportunity to develop customer service and sales skills
• Career growth potential
• Dynamic and engaging work environment

Hiring Process

To ensure fairness and consistency, all applicants must complete every stage of the hiring process.

• Resume Review
• Pre-Screen Questionnaire
• One-Way Video Interview
• Live Interviews

Important

• Only English resumes will be accepted for this role
• This role is only open to candidates who live in Colombia in or near (within traveling distance of) Barranquilla
• Strong English communication skills are essential

Requirements:

What We're Looking For

• Fluent English and Spanish communication skills
• Excellent spoken and written English
• Previous customer service, call center, appointment setting, lead generation, or sales experience preferred
• Strong interpersonal and relationship-building skills
• Ability to multitask across calls, chats, emails, and internal systems
• Comfortable working with CRM platforms, ticketing systems, and online tools
• Strong attention to detail and organizational skills
• Customer-focused, professional, and solution-oriented mindset
• Ability to remain calm and professional in challenging situations
• Reliable attendance and commitment to working on-site